TODD NASH
Waterford
Summary
- Versatile and dedicated management professional with extensive operations and sales leadership experience. Adept at training and supervising staff, recommending solutions to improve processes, and implementing effective programs to streamline operations. Experienced in the design and implementation of policies and procedures, as well as consistently assessing operational needs to impact performance. Proven track record of success in driving high percentages of growth while reducing losses and ranking #1 in operating profit throughout assigned regions. Results-driven Car Sales Consultant known for high productivity and efficient task completion. Specialize in customer relationship management, sales strategy development, and negotiation skills. Excel in communication, problem-solving, and adaptability to ensure client satisfaction and loyalty. Committed to leveraging these abilities to drive sales growth and exceed targets. Currently seeking a management/sales position, bringing 10+ years of related experience and key strengths as follows:
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Car Sales Consultant
Enterprise Mobility
Farmington Hills
08.2024 - Current
- Participated in regular training sessions to enhance product knowledge and sales techniques.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Advised customers on trade-in values for their existing vehicles when applicable.
- Brought in above-average sales revenue each month.
- Oversaw customer test drives and demonstrated standard and optional features.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Met incoming customers at door to guide through showroom and sales lot.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
- Filled out paperwork to register vehicles and complete sales.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Sr. Rental Specialist
Enterprise Mobility
Auburn Hills
12.2022 - 08.2024
- Developed risk management strategies for corporate compliance and governance frameworks.
- Conducted regular risk assessments to identify potential vulnerabilities and threats.
- Collaborated with cross-functional teams to implement risk mitigation plans effectively.
- Analyzed regulatory changes to ensure organizational alignment with industry standards.
- Prepared comprehensive reports detailing risk analysis findings and recommendations.
- Led incident response initiatives to address emerging risks and security breaches.
- Identified potential risk exposure to develop corrective action plans.
- Collaborated with law enforcement officials for physical security breaches, safety emergencies and fraud cases.
- Reported findings on risk exposures to senior executives and board of directors.
Community Manager
Associated Asset Management
Rochester
11.2021 - 12.2022
- Managed community relations and communication for diverse homeowner associations.
- Coordinated maintenance schedules and vendor services to ensure property upkeep.
- Coordinated community events to enhance resident engagement and participation.
- Managed social media platforms to promote community activities and updates.
- Developed communication materials for residents regarding policies and procedures.
- Facilitated meetings between residents and management to address concerns.
- Oversaw maintenance requests ensuring timely responses from service teams.
Building Service Foreman
GDI Services
Detroit
08.2021 - 11.2021
- Supervised daily operations and workflow for service teams.
- Coordinated maintenance schedules and service requests for clients.
- Trained and mentored staff on safety protocols and equipment use.
- Managed inventory levels and ordered supplies as needed.
- Conducted quality checks to ensure service standards were met.
- Implemented process improvements to enhance team efficiency.
Branch Manager
Enterprise Mobility
Auburn Hills
11.2018 - 08.2021
- Led daily operations for branch, ensuring smooth workflow and service delivery.
- Managed team schedules, optimizing staff allocation and resource usage effectively.
- Developed training programs for employees, enhancing skills and service knowledge.
- Implemented customer feedback systems, improving client satisfaction and loyalty initiatives.
- Oversaw inventory management processes, maintaining accurate stock levels and orders.
- Coordinated marketing strategies to promote services and boost local engagement efforts.
- Facilitated regular meetings with staff, fostering communication and teamwork throughout branch.
- Monitored compliance with company policies and safety regulations in branch operations.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
Assistant Branch Manager
Enterprise Mobility
Auburn Hills
01.2017 - 08.2018
- Assisted in daily branch operations and customer service management.
- Supported team training and development for new employees.
- Implemented policies to enhance branch efficiency and compliance.
- Coordinated with upper management to execute strategic plans.
- Oversaw cash handling procedures and ensured accuracy.
Management Assistant
Enterprise Mobility
Auburn Hills
12.2016 - 01.2017
- Assisted in preparing reports and presentations for executive meetings.
- Managed communication between departments to ensure project alignment.
- Coordinated daily office operations and schedules for senior management.
- Handled confidential documents with discretion and maintained filing systems.
- Developed process improvements to streamline administrative workflows.
Management Trainee
Enterprise Mobility
Waterford
11.2015 - 12.2016
- Assisted in managing daily operations and improving workflow efficiency.
- Collaborated with teams to develop and implement strategic initiatives.
- Conducted market research to identify trends in enterprise mobility solutions.
- Analyzed customer feedback to enhance service offerings and user experience.
- Learned company processes, procedures and employee role functions.
Assistant Manager/Key Holder
5 Below
Bloomfield Hills
08.2014 - 11.2015
- Assisted in managing daily store operations and team schedules.
- Trained and developed staff on customer service best practices.
- Oversaw inventory management and stock replenishment processes.
- Implemented visual merchandising standards to enhance product displays.
- Coordinated promotional events to drive sales and customer engagement.
- Ensured compliance with company policies and safety regulations.
- Resolved customer inquiries and complaints efficiently and effectively.
Education
Bachelor of Arts - Journalism & Mass Communications
Olivet College
Olivet, MI 08.2009 - 05.2014
Skills
- Operations Management
- Team Building/Leadership
- Marketing/Advertising
- Customer Satisfaction
- Revenue/Sales Growth
- Video/Audio Engineering
- Process Improvement
- Staff Training/Supervision
- Project Management
- Key Relationship Building
- Strategic Business Planning
- P&L Accountability
- Communications/Journalism
- Program Coordination
- Human Resources
- Performance Review
- Inventory Control
- Social Media Design
- Financial Reporting
- Vehicle Selection
- Financing Options
- Sales Strategies
- Customer Relationship Management
- Team Leadership
- Inventory Management
- Performance Coaching
- Process Improvement
- Effective Communication
- Problem Solving
- Conflict Resolution
- Customer Service Excellence
- Goal-oriented Mindset
- Client Relationship Building
- Persuasion Techniques
- Financial Acumen
- Strong Negotiation
Core Competencies And Contributions
- Consistently recognized, top-performing professional with unique skillset and perspective that only experience can teach.
- Cultivating and nurturing relationships with clients to educate them on service or product specifications, including features, advantages, and benefits.
- Exceptional consultative listening skills combined with work experience and expertise in helping staff improve their organizational performance.
- Determine organizational needs, propose business solutions, and assess impact of solutions using strong analytical and problem-solving skills.
- Strong work ethic and track record of success with a history of developing long-lasting relationships based on a foundation of trust, integrity, and outstanding performance.
- Successfully reduced losses by over 30% during fiscal year and ranked as the Top Specialist in Region for Enterprise Holdings as Branch Manager.
- Ranked #1 in Operating Profit during 4 of the last 6 months in region and Top 5 Assistant Manager on regional matrix 6 of the last 6 months with 20% growth over last fiscal year.
- Managing multi-million-dollar community properties and budgets, as well as HOAs.
- Led dealership in cars sold in 4 of first 12 months
Timeline
Car Sales Consultant
Enterprise Mobility
08.2024 - Current
Sr. Rental Specialist
Enterprise Mobility
12.2022 - 08.2024
Community Manager
Associated Asset Management
11.2021 - 12.2022
Building Service Foreman
GDI Services
08.2021 - 11.2021
Branch Manager
Enterprise Mobility
11.2018 - 08.2021
Assistant Branch Manager
Enterprise Mobility
01.2017 - 08.2018
Management Assistant
Enterprise Mobility
12.2016 - 01.2017
Management Trainee
Enterprise Mobility
11.2015 - 12.2016
Assistant Manager/Key Holder
5 Below
08.2014 - 11.2015
Bachelor of Arts - Journalism & Mass Communications
Olivet College
08.2009 - 05.2014