Summary
Overview
Work History
Education
Skills
Timeline
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Fatimata Diabate

East Orange,NJ

Summary

Experienced sales and customer service professional with a proven track record of exceeding quotas, leading teams, and delivering top-tier customer experiences in fast-paced environments. Skilled in Salesforce, team training, and working with diverse clients

Overview

4
4
years of professional experience

Work History

Car Sales Consultant

Enterprise Holdings
Elmwood Park, NJ
07.2024 - Current
  • Sold an average of 10 cars per month, exceeding quota by 5%
  • Assisted over 100 customers in selecting vehicles aligned with their needs and budgets
  • Conducted test drives, explained vehicle features, and provided product knowledge
  • Used Salesforce to track leads, cold calls, and optimize follow-ups to increase conversion rates

Enterprise Rent-A-Car

Enterprise Rent-A-Enterprise Car Sales
Newark , NJ
12.2022 - 09.2023
  • Completed the intensive Management Training Program covering leadership, sales, customer service, and fleet management
  • Consistently ranked in top 5 for performance metrics, leading to early promotion
  • Excelled in high-volume, fast-paced airport environment serving both local and international clientele

Assistant Branch Manager

Enterprise Holdings
Newark, NJ
07.2023 - 08.2023
  • Led daily operations including fleet, body shop coordination, and client appointments
  • Designed individualized training programs, raising sales team performance to top 15 out of 82 staffs
  • Boosted customer service scores from 70% to 100% within three months through strategic service interventions
  • Reduced overdue accounts and bad debt through proactive account management.
  • Achieved consistent sales success in protection products and insurance rentals.
  • Delivered 90%+ customer satisfaction in one of the busiest rental locations

Federal Emergency Management Agency (FEMA) – New Y

FEMA
New York, NY
09.2021 - 07.2023
  • Registered and assisted ~30 survivors daily via NEMIS platform during Hurricane Ida relief.
  • Provided personalized support for emergency needs including housing, food, and medication.
  • Coordinated with local OEM offices for door-to-door outreach and intake centers.
  • Utilized ArcGIS Survey123 to document survivor aid and geographic distribution of assistance.

Education

Bachelor of Science - Bachelor of Science in Public Health Concentration

Montclair State University
Montclair, NJ
05-2020

Skills

  • Salesforce CRM
  • Leadership & Team Development
  • Customer Relationship Management
  • Cultural Sensitivity & Adaptability
  • Problem-Solving
  • Inventory & Operations Management
  • Training & Performance Coaching

Timeline

Car Sales Consultant

Enterprise Holdings
07.2024 - Current

Assistant Branch Manager

Enterprise Holdings
07.2023 - 08.2023

Enterprise Rent-A-Car

Enterprise Rent-A-Enterprise Car Sales
12.2022 - 09.2023

Federal Emergency Management Agency (FEMA) – New Y

FEMA
09.2021 - 07.2023

Bachelor of Science - Bachelor of Science in Public Health Concentration

Montclair State University

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