Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Todd Nguyen

Garden Grove,California

Summary

Motivated professional offering high proficiency in customer service and sales support. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Always hungry for growth, coachable,
thinking outside the box, and paying
attention to details.

Overview

4
4
years of professional experience

Work History

International Sales Assistant

Al Dahra ACX
Wilmington, CA
03.2022 - 12.2022
  • Identified new potential customers and negotiated business conditions.
  • Supervised and implemented collection of account orders within territory, working closely with operations team to timely ship open orders.
  • Communicated with executives and middle management of International accounts via email and phone.
  • Communicated with external accounts regarding contract agreements, extensions and compliance issues.
  • Managed, developed and tracked launch plans for new products in conjunction with internal partners, accurately forecasting quantities and delivering launch assets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Insurance Agent

NEW YORK LIFE
Glendale, CA
08.2020 - 10.2021
  • Go online and do independent research for events in different cities and see if New York Life can sponsor event
  • Once Compliance Department approves of event, a booth will be set up at event with roughly 200-500 people attending
  • Afterward, agents would set up appointments to have 1-on-1 session with potential clients to educate them on financial services and retirement plannings
  • Reach out to people that attended event and record their response on Salesforce Central
  • Setting up 8-10 appointments per week including weekends
  • Attending meetings and educating prospects on importance of financial investments, retirement planning, and family protection.

Office Representative

State Farm
Cypress, CA
07.2019 - 07.2020
  • Reach out to 100 customers daily in book of business of 3000 plus clients to remind them of any upcoming payments or issues that need to be resolved as soon as possible
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Go on business walks around the area to visit surrounding business owners, about 10-20 business owners daily, and offer them our services of reducing their insurance costs or financial investments
  • Record daily activities and sales on Excel sheet and email it to agent in charge at end of day for 1-on-1 coaching.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

Manufacturing/Production Worker

Safran Aerospace
Cypress, C
01.2019 - 07.2019
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.

Education

Bachelor’s Degree - Communication

University of Arizona
Tucson, AZ
12.2022

Associates of Art - Communication Studies

Orange Coast College
Costa Mesa, CA
05.2018

High School Diploma -

Garden Grove High School
Garden Grove, CA
06.2015

Skills

  • Excellent communication skills
  • High Proficiency in Microsoft Office
  • High Proficiency in Excel
  • Extremely Organized
  • Opening and Closing Procedures
  • Data Management
  • Problem Resolution
  • Planning & Organizing
  • Customer Service
  • Order Entry

Languages

Vietnamese
Native or Bilingual

Timeline

International Sales Assistant

Al Dahra ACX
03.2022 - 12.2022

Insurance Agent

NEW YORK LIFE
08.2020 - 10.2021

Office Representative

State Farm
07.2019 - 07.2020

Manufacturing/Production Worker

Safran Aerospace
01.2019 - 07.2019

Bachelor’s Degree - Communication

University of Arizona

Associates of Art - Communication Studies

Orange Coast College

High School Diploma -

Garden Grove High School

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