Manuela Corral
Severance,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
2
2
Languages
Work History
International Sales Assistant
JBS USA Holdings
01.2023 - 04.2024
- Documented transactions and managed high-value accounts using Excel spreadsheets tabs to divide each customer.
- Developed, maintained and utilized Excel spreadsheets.
- Coordinated shipping logistics with operations team to ensure timely deliveries for international orders.
- Collaborated with Regional Sales Managers to make sure we met the customers product needs.
- Greeted customers and offered assistance with selecting merchandise, checking we had correct amounts, and completing purchases.
- Helped train new hires in my department.
- Provided exceptional customer service to international clients, addressing concerns promptly and efficiently over email and phone calls.
- Developed relationships with clients and potential clients to improve business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
Freight Planner
JBS USA Holdings
02.2022 - 01.2023
- Provided carriers lists of loads of pork products needing drivers to different customers around the U.S
- Researched areas of improvement and cost savings.
- Evaluated existing plans and processing to see what i can change to make my job work best for myself and my team.
- Negotiated contracts with vendors, securing competitive pricing and favorable terms for the organization.
- Matched rates on market as market changed to ensure best rates and prices per loads.
- Sorted carriers to create lists of availability, pricing, and rates to help my team when i was off on PTO/vacation.
- Calculated miles and mandatory breaks to have a better ETA for deliveries.
- Met my monthly goals for rates, loads, and fuel surcharges.
- Had lunch meetings with carriers to explain what I need from them to give them more business.
Customer Service
JBS USA Holdings
06.2021 - 05.2022
- Delivered excellent internal and external customer service by communicating any delay issues from carriers to sales reps.
- Anticipated delays and delivered excellent customer service.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Was lead of my customer service team. Would take on all duties of any member of the team that was out of the office.
- would take notes and make lists of order numbers and their issues to keep track of what i still needed to work on.
- Used all microsoft windows
- Very organized and prompt on my responses.
- Took charge of any and all issues ASAP.
- Sat through interviews to give my opinion on who to hire on the team.
Mailroom Clerk
JBS USA Holdings
6 2018 - 06.2021
- Receptionist, Greet visitors and send emails to employees, Create name plates, Answer and transfer calls, Great customer service skills, Bilingual in both English and Spanish, Helped employees with anything necessary, Creating labels for UPS and FedEx packages, Use the Neopost machine for USPS (United States Postal Services), Receive packages for all employees in the building, Create invoices for facility bills and FedEx bills, Pay bills in SAP, Organize P card receipts and submit
Waitress/Bartender
Coco Pirata
04.2017 - 03.2018
- Updated customers on menu changes and updates to maintain quality service relationships, Addressed any concerns or complaints quickly, Frequently communicated with kitchen staff to stay up to date on supply availability, Answered phones politely and promptly, accurately recording and confirming reservations, Calculated charges, issued table checks and collected payments from customers, Was patient, polite, and smiling at all times
CSR
Teletech
01.2016 - 01.2017
- Excellent customer service skills, Troubleshoot web page for USAA bank, Reset passwords and loaded documents, Helped navigate online page, Paid close attention to detail, Had a lot of patience for all customers, Helped team members when they had questions, Took notes of what was done on the call, Updated profiles and life events for our members
Administrative Assistant
All N All Transport
01.2012 - 01.2013
- Created and maintained spreadsheets, Managed and adjusted personnel scheduling for truck drivers, Tracked and submitted employee time sheets to be processed, Organized records such as license records, medical records, and timesheets, and load timecards, Planned and executed corporate meetings, Entered invoice data into company's QuickBooks system and updated details, Wrote email messages, memos and business letters for management, Guided administrative and professional staff through computer and software problems, Assisted with administrative tasks, including filing, answering phones and correcting files, Maintained attendance records, taking note of staff vacation time, sick days and personal days
Education
High School Diploma -
Platte Valley High School
Kersey, COSkills
Bilingual
Relationship management
Time management skills
Confidentiality
Sensitive material handling
Data entry
Detail-oriented
Professional over the phone
Strong problem solver
Professional and mature
Microsoft Office
QuickBooks
Flexible
Organized and efficient
Dedicated team player
Some SAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Sales Assistant
JBS USA Holdings
01.2023 - 04.2024
Freight Planner
JBS USA Holdings
02.2022 - 01.2023
Customer Service
JBS USA Holdings
06.2021 - 05.2022
Waitress/Bartender
Coco Pirata
04.2017 - 03.2018
CSR
Teletech
01.2016 - 01.2017
Administrative Assistant
All N All Transport
01.2012 - 01.2013
Mailroom Clerk
JBS USA Holdings
6 2018 - 06.2021
High School Diploma -
Platte Valley High School