Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Todd Peralta

Cyber Security Professional
Petaluma,CA

Summary

Multi-talented leader for teams in the Information Security Industry. Working as a Information Technology Specialist, Reservation Agent and Front Desk Concierge. Rewarded for success in planning and operational improvements at the Ritz-Carlton LLC. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of team strength, attention to details and training in customer service. Motivated to learn, grow and excel in any environment. Works with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software such as Azure, Microsoft, Mac, and Linux enviroments. Versed in robust network defense strategies.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
4
4
Certifications

Work History

IT and Reservation Specialist

The Ritz-Carlton Hotel Company
Santa Barbara, CA
01.2015 - 03.2019
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from users and patiently walked individuals through basic troubleshooting tasks.

Club Lounge Concierge

The Ritz-Carlton Hotel Company
Santa Barbara, CA
04.2019 - 03.2020
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.

Front Desk Supervisor

Sheraton Hotel & Resorts
Petaluma, CA
04.2020 - 01.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Built talented team through hiring and training new associates.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Conducted financial audits on scheduled basis.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

Education

Certificate - Cyber Security

Berkeley Extension Bootcamp
Berkeley, CA
03.2021 - 08.2021

Associate of Arts - Sales & Marketing

Santa Barbara City College
Santa Barbara, CA
08.2019 - 06.2020

Associate of Arts - Hospitality Administration And Management

Santa Barbara City College
Santa Barbara, CA

High School Diploma - undefined

Foothill Technology High School
Ventura, CA

Skills

Training Coach

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Accomplishments

  • Supervised team of Front Desk Associates and staff members.
  • Supervised and trained reservation agents and front desk agents.
  • Increased The Ritz-Carlton Santa Barbara sales by creating a modified service requiements and bar program.
  • Brigit & Tony Romasanta Hospitality Scholarship

Certification

Hospitality Association of America- Sales & Marketing

Interests

Cyber Security and System Administrator

Computer Infrastructure

Timeline

Certificate - Cyber Security

Berkeley Extension Bootcamp
03.2021 - 08.2021

Front Desk Supervisor

Sheraton Hotel & Resorts
04.2020 - 01.2021

Associate of Arts - Sales & Marketing

Santa Barbara City College
08.2019 - 06.2020

Club Lounge Concierge

The Ritz-Carlton Hotel Company
04.2019 - 03.2020

IT and Reservation Specialist

The Ritz-Carlton Hotel Company
01.2015 - 03.2019

Associate of Arts - Hospitality Administration And Management

Santa Barbara City College

High School Diploma - undefined

Foothill Technology High School
Hospitality Association of America- Sales & Marketing
Hospitality Association of America- Food & Beverage

Computer Applications- Microsoft Office

Cyber Security Training - UC Berkeley

Todd PeraltaCyber Security Professional