Todd Pulham
Clearwater,FL
Summary
Manager with experience and passion for development representatives as well as seasoned professionals. Experience in Enablement, Sales and is a results-oriented professional. Committed to developing and coaching employees to better understand service, support and business revenue goals.
Overview
17
17
years of professional experience
Work History
Manager, Customer Success
Inovalon, Inc
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager, Marketing and Sales Development
Inovalon, Inc
06.2022 - 01.2024
- Managed a team of approx. 18 early career individuals to focus on Team to Team Collaboration and Individual Goals
- Trained and Mentored Team Members during onboard and ramp
- Implemented new processes as requested by Leadership
Manager of Sales Enablement and Training
Inovalon, Inc
01.2021 - 06.2022
- Used LMS to revise and update training materials and content to reflect new products and techniques.
- Collaborated cross-functionally with Marketing and Sales to maintain consistent message and experience.
- Led project to oversee the optimization of SalesLoft across the organization.
Sales Trainer
ABILITY Network Inc.
10.2019 - 12.2020
- Facilitated training and development for high velocity sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led individual and group training courses to align with sales goals and improve personal and team improvement.
Senior Account Executive
ABILITY Network Inc.
05.2018 - 10.2019
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Store Coordinator Sales Representative
Verizon Wireless Cellular Sales
09.2015 - Current
- New Representative Trainer
- Call center leader
Detention Deputy/Corporal/Field Trainer
Pinellas County Sheriff's Office
08.2007 - 02.2015
Skills
- Training and development
- Goal-oriented
- Personnel development
- Customer relations
- Natural leader
- Team player
- Communication
Relationship Building - Group and individual instruction
- Interdepartmental Collaboration
Timeline
Manager, Customer Success
Inovalon, Inc
01.2024 - Current
Manager, Marketing and Sales Development
Inovalon, Inc
06.2022 - 01.2024
Manager of Sales Enablement and Training
Inovalon, Inc
01.2021 - 06.2022
Sales Trainer
ABILITY Network Inc.
10.2019 - 12.2020
Senior Account Executive
ABILITY Network Inc.
05.2018 - 10.2019
Store Coordinator Sales Representative
Verizon Wireless Cellular Sales
09.2015 - Current
Detention Deputy/Corporal/Field Trainer
Pinellas County Sheriff's Office
08.2007 - 02.2015
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