TODD SWARTZ

Served as the Automotive Finance Manager for a Luxury Lexus dealership, overseeing all aspects of the finance and insurance process from contract preparation through funding. Worked directly with customers to secure financing through a network of lending institutions, explain loan options, and ensure compliance with federal, state, and dealership regulations. Increased dealership profitability by presenting and selling extended service contracts, GAP coverage, and a variety of aftermarket protection products tailored to each customer's needs. Collaborated closely with the sales team to deliver a seamless purchase experience while maintaining high levels of customer satisfaction and achieving finance department performance goals.

• Arranged vehicle financing through multiple banks and financial institutions.
• Presented and sold extended service contracts, GAP coverage, and aftermarket protection products.
• Prepared, reviewed, and finalized all finance and insurance documentation.
• Ensured compliance with dealership policies and federal and state lending regulations.
• Built strong relationships with customers by clearly explaining financing options and product benefits.
• Coordinated with lenders to secure competitive loan approvals and funding.
• Maintained accurate deal documentation and contract processing from delivery through funding.
• Utilized CDK Global for dealership management and deal processing.
• Processed credit applications and lender submissions using Dealertrack and RouteOne.
• Managed customer information, sales activities, and follow-up through VinSolutions CRM.
• Executed secure electronic document signing and contract completion using MAVISign.

Provided keen oversight for the entire phases of personnel development, including recruitment, hiring, training, development, evaluation, promotion, and separations for a staff of 24 employees. Oversaw standards for displaying and merchandising both new and used vehicles including review, analysis, and approval of all sales & website promotions prior to finalization. Audited all trade-in vehicle appraisals ensuring optimal utilization of corporate funds.

• Broke Performance CDJR’s all-time new car volume record during my third month and continue to hold said record.
• Won Sales Manager Desking Award twice in the Cincinnati platform.
• Masterfully coordinated the appropriate supply of ~400 new and ~100 used vehicles and acquired vehicle inventory.
• Addressed and cleared customer complaints achieving a 98.3% customer satisfaction on post-action surveys.
• Delivered largest average gross profit of on both new and used vehicles among Performance Cincinnati’s Platform Sales Associates.
• New and Used Automotive Retailer

Tasked with transforming an underperforming sales operation into a position of profitability, greatly improving gross sales and net profits. Assumed a lead role motivating sales staff to achieve consistently higher levels of performance with innovative marketing strategies.

• Quickly improved operations to surpass all metrics governing performance including customer service, surveys, growth and profit.
• Implemented customer satisfaction procedures for the Owner Loyalty Manager to achieve manufacturer survey bonus levels for the store.
• Recruited and trained employees assigning tasks, setting monthly and annual objectives, taking disciplinary action when needed and motivating personnel.
• Trained and developed sales team and finance department to more effectively collaborate resulting in improve after-market product sales.
• Ordered and managed a $12M inventory of four hundred new vehicles.
• Knowledge of dealer applications consist of: Reynolds and Reynolds, Dealer Track, Dealer Socket-CRM, Nissan NNAnet, True Car, Costco, Kelly Blue Book, and other third-party lead sources.
• Built and maintained successful relationships with Manufacturer Representatives.
• New and Used Automotive Retailer

Sold, negotiated, and marketed contracts for the Internet Plan Room (IPR) and related products to subcontractors and suppliers. Managed and supervised all aspects of the customer experience including prospecting, presenting the product features, setting up trials, closing the financial transaction.

• Made outbound calls to subcontractors and suppliers and prospected new accounts.
• Utilized consultative selling techniques to determine product and service needs (SAAS) and illustrate Return on Investment (ROI).
• Provided input to management for developing marketing and sales plan.
• Scheduled meetings utilizing Go-to-Meetings for online demonstrations to potential clients.
• Utilized Sales Force software as a daily Customer Relations Management (CRM) tool to maintain account records.
• Created numerous pre-existing and new sales reports to support organizational analysis and review.
• Leading provider of online bid solicitation and preconstruction management services in the U.S.

Performed sales calls, oversaw all sales, and maintained sales database. Collaborated with lead engineer to present products and services to C-level executives. Forged and fostered relationships with key vendors to sell their products, including Dell hardware, Allworx telephony systems, and video surveillance systems. Negotiated prices with wholesale distributors. Arranged credit accounts with large suppliers and local banks. Created all bids and calculated pricing for all projects. Developed marketing campaigns. Prospected for new clients.

• Invested in company and organized its financials to launch enterprise into the marketplace, developed a network of profitable accounts, and prepared for its sale.
• Launched and grew new telephony and network cabling divisions into the company’s largest sources of income.
• Secured volume discounts from vendors to stay competitive as a VAR. Negotiated from phone-system distributor a savings 20% below competitor prices.
• IT start-up providing network installations, software, hardware, and phone systems to small and mid-size businesses

Originated residential, commercial, rehab, and business loans, and maintained a strong base of knowledge for bank and wholesale policies, loan procedures, loan products, pricing, and licensing. Partnered with processors and underwriters to expedite the closing of loans. Marketed Ohio territory and assisted Sales Managers in marketing their territories. Hired and trained all Sales Managers. Supervised three Regional Sales Managers.

• Bolstered sales 40% by developing and growing an Investor Division to bring in commercial and rehab loan products to differentiate from other brokers by catering to real-estate investors. The Investor Division contributed 40% to 60% of the office’s monthly sales, with my personal contributions amounting to 75% of total.
• Generated new sales across five states by identifying opportunities to advertise with investment clubs.
• Ranked as top performing loan officer companywide for 5 consecutive years.
• Independent mortgage broker, providing services for purchases, refinances, debt consolidation, and mortgages.

Originated residential and commercial loan products by marketing myself to generate a steady flow of new, repeat, and referral-based business. Identified and qualified prospective customers. Made cold calls, attended networking events, and purchased advertising in local newspapers.

• Ranked as No. 1 loan officer every month, contributing at least 33% of branch’s total sales.
• Mortgage brokering company

Opened a new branch in the Chicago marketplace and managed the Sales department. Collaborated with headquarters to develop a marketing campaign throughout the Chicago area creating advertisements and mailers. Assisted junior sales representatives in putting together presentations, pricing, and service programs. Recruited and hired sales team.

• Increased sales 250%, advancing territory from 65th to 7th by end of first fiscal year.
• Launched a new paper-product line to help close an account with a national franchise. Identified products, located a manufacturer, and negotiated prices for products that are now sold nationwide.
• One of North America's largest workwear and textile services companies, servicing more than 200K customer locations from offices throughout the United States, Canada, and Europe