Todd Thomas
Sheffield,PA
Summary
Persuasive Car Salesperson, known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, negotiation techniques, and inventory management. Excel in communication, empathy, and problem-solving which are paramount in fostering lasting customer relationships and driving sales success.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
OneWell Healthcare
07.2025 - Current
- Supported clients in daily activities, personal care, and community integration to promote independence and quality of life
- Drafted and submitted comprehensive documentation to ensure consistent and effective care for clients
- Executed crisis intervention techniques to stabilize situations and ensure client safety
- Evaluated situations quickly to make informed decisions for client welfare
Leasing & Sales associate
Spitzer Chevy
Saint Mary, PA
11.2025 - 07.2026
- Provided exceptional customer service to enhance dealership reputation.
- Assisted customers with selecting vehicles and understanding features.
- Conducted test drives to demonstrate vehicle capabilities and performance.
- Collaborated with the finance team to process sales paperwork efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Managed inventory levels to ensure product availability and organization.
- Maintained showroom presentation, arranging displays to attract customers.
- Participated in training programs to stay updated on new products and sales techniques.
Psychiatric Associate
UPMC Jamestown
01.2022 - 01.2025
- Implemented crisis response and de-escalation techniques to manage critical care situations
- Supported patient mental health needs in collaboration with facility doctors and psychiatrists
- Responded to crises by assessing situations and implementing de-escalation techniques., de-escalation, use of critical care management techniques
- Executed rapid response protocols during violent psych episodes to protect patients and staff. to violent psych codes and mental health episodes
Loan Service Support Professional
Northwest Savings Bank
01.2021 - 01.2022
- Coordinated with bank branches across multi-state region to ensure accurate daily error reconciliation and resolution
- Received and resolved customer calls related to banking issues and technical support
- Provided loan support and counseling to assist customers with their financing needs
- Utilize specialized software to document and maintain customer records
Titled Asset Collector
Northwest Savings Bank
01.2020 - 01.2021
- Contacted and supported customers to facilitate resolution of past-due accounts
- Discussed arrangements with customers to create manageable solutions for meeting obligations
- Processed accounts and documented customer interactions while managing correspondence through specialized software
- Coordinate with third-party agencies to repossess collateral property for non-payment
Security Professional, Psychiatric Unit
UPMC Jamestown
01.2015 - 01.2020
- Responded rapidly to security codes, managing violent psychiatric incidents to ensure safety
- Collaborated with hospital staff to address specific concerns and formulate effective safety plans
- Secure general hospital grounds, document and submit rounds
- Welcomed new patients into facility, log personal belongings, discuss guidelines and expectations
Education
General Education Development Diploma -
Warren Hi-Ed
Skills
- Crisis intervention
- Crisis intervention techniques
- Client advocacy
- Decision making
- Document management
- Problem solving
- Clear communication
- Time management
- Team collaboration
- Adaptability to change
- Client relationship management
Timeline
Leasing & Sales associate
Spitzer Chevy
11.2025 - 07.2026
Direct Support Professional
OneWell Healthcare
07.2025 - Current
Psychiatric Associate
UPMC Jamestown
01.2022 - 01.2025
Loan Service Support Professional
Northwest Savings Bank
01.2021 - 01.2022
Titled Asset Collector
Northwest Savings Bank
01.2020 - 01.2021
Security Professional, Psychiatric Unit
UPMC Jamestown
01.2015 - 01.2020
General Education Development Diploma -
Warren Hi-Ed