Todd Tucci
Orlando
Summary
Detail-oriented professional experienced in guest relations and sales supervision. Skilled in multitasking and problem-solving, with a strong track record of training new team members and improving customer engagement.
Overview
34
34
years of professional experience
Work History
Guest Relations/Cash Office Clerk
Target
Orlando, FL
08.2021 - Current
- Official trainer of all new team members and management on service and engagement procedures and policies.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Reconciled cash drawers daily, maintaining accountability and accuracy in financial records.
- Processed cash transactions accurately, ensuring compliance with company policies.
Sales Supervisor
Harbor Freight Tools USA
Apopka, FL
11.2012 - 11.2018
- Key holder
- Supervised daily sales operations, ensuring optimal staff performance and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Collaborated with management to create strategic plans for achieving quarterly sales targets.
- Resolved customer complaints efficiently, maintaining high service standards and loyalty.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Analyzed sales data to set quotas and assess potential areas of growth.
Inside Sales Representative
TNT USA Inc.
Bowie, MD
01.2005 - 01.2006
- Developed product knowledge to effectively address customer inquiries and needs.
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
- Collaborated with delivery drivers to create targeted sales campaigns, resulting in increased lead generation.
- Increased sales revenue by building strong relationships with clients and providing product recommendations.
Account Executive/Promotions Coordinator
Sheridan Broadcasting Corp.
Pittsburgh, PA
09.1998 - 05.2003
- Developed and maintained client relationships to drive revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Cash Office/Customer Service Desk Clerk
Giant Eagle Supermarket
Pittsburgh, PA
02.1992 - 01.1998
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained cleanliness and organization of work area to enhance store appearance and safety.
- Assisted customers in locating products, demonstrating product knowledge and enhancing shopping experience.
- Trained new staff on customer service protocols and operational procedures to ensure consistency in service delivery.
- Recognized as top performer multiple times due to exceptional commitment towards meeting/exceeding team and individual performance goals.
Education
No Degree - Chemical Engineering
Pennsylvania State University
University Park, PASkills
- Teamwork and collaboration
- Customer service
- Organization skills
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Decision-making
- Goal setting
- Cash handling expertise
Timeline
Guest Relations/Cash Office Clerk
Target
08.2021 - Current
Sales Supervisor
Harbor Freight Tools USA
11.2012 - 11.2018
Inside Sales Representative
TNT USA Inc.
01.2005 - 01.2006
Account Executive/Promotions Coordinator
Sheridan Broadcasting Corp.
09.1998 - 05.2003
Cash Office/Customer Service Desk Clerk
Giant Eagle Supermarket
02.1992 - 01.1998
No Degree - Chemical Engineering
Pennsylvania State University