Todd Vanderbles

Direct Store Delivery Service Driver

• Delivered exceptional customer service, ensuring customer satisfaction and repeat business.
• Rotated stock and restocked shelves to maintain product availability and store appearance
• Physical ability to lift and carry up to 75 pounds while merchandising products.
• Ability to push and pull a dolly loaded with approximately 100-500 pounds of product.
• Volunteered for extra shifts, including overnight layovers,during holidays and other busy periods to alleviate staffing shortages.
• Provided relief coverage to both DSD drivers and Sales Representatives on the Western and Central NY teams.
• Operated Class A commercial vehicles in compliance with federal and state regulations.
• Conducted pre-trip and post-trip inspections to ensure vehicle safety and performance.
• Planned efficient delivery routes to minimize travel time and fuel consumption.
• Trained new drivers on company policies, safety standards, and operational procedures.
• Participated in regular safety meetings, staying up-to-date on industry regulations and best practices for CDL Class A drivers.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns.
• Removed and unloaded packages from semi and box freezer trucks for customer deliveries, using extreme care to avoid damage to goods.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Operated long-haul trucks to transport freight across regional routes.
• Implemented best practices for cargo securement, ensuring safe transport of various freight types.
• Demonstrated adaptability in handling last-minute changes to routes or schedules due to unforeseen circumstances while still meeting client expectations consistently.

• Developed strong customer relationships, driving repeat business and brand loyalty.
• Attended sales meetings and quarterly sales trainings.
• Direct Supervision and Training of new Sales Representatives on Service-Related Policies & Procedures.
• Managed all Vendor Relationships, Inventory, Appointments and Sales Support.
• Handled all account complaints and concerns.
• Collaborated with vendors to resolve discrepancies in deliveries and maintain relationships.
• Wrote service orders for restocking shelves.
• Executed sales strategies to effectively promote new product offerings.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Achieved consistently high customer satisfaction ratings.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Provided detailed product information, enhancing customer understanding and satisfaction.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Monitored inventory levels to coordinate restocking efforts effectively.
• Maintained up-to-date knowledge of uniform features and benefits to prospective clients.
• Managed returns, exchanges and refunds in accordance with company policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Trained new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.