Gregg Lewis

- Ensure the timely and accurate delivery of packages to clients, consistently achieving a 98% on-time delivery rate.

- Review orders before and after delivery, ensuring completeness and customer satisfaction, leading to a 15% increase in repeat business.

- Operate vehicles and equipment, including trucks and forklifts, with a perfect safety record.

- Provide exceptional customer service by addressing client inquiries and resolving complaints promptly.

- Maintain detailed records of deliveries and payments, contributing to efficient operations and compliance.

- Sanitized and maintained patient rooms and common areas according to strict healthcare protocols, enhancing patient safety and comfort.

- Utilized specialized cleaning equipment, resulting in a 20% reduction in infection rates hospital-wide.

- Managed inventory and restocking of supplies, ensuring that all necessary materials were available for healthcare staff.

- Participated in emergency response drills and adhered to safety guidelines, maintaining a safe environment for patients and staff.

- Managed inbound and outbound calls, resolving 95% of customer inquiries on the first contact.

- Exceeded call center metrics consistently, including customer satisfaction scores and call resolution times.

- Built strong relationships with clients and team members, leading to improved customer retention and team performance.

- Trained new hires on customer service protocols and software, reducing onboarding time by 30%.

- Efficiently managed patient check-ins, ensuring accurate and timely data entry for over 50 patients daily.

- Processed payments and managed patient accounts, reducing outstanding balances by 25%.

- Assisted patients with forms and inquiries, improving the overall patient experience and satisfaction scores.

- Collaborated with medical staff to address patient concerns, resulting in faster resolution of issues and higher patient satisfaction.