Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Vaughan

Richmond,VA

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Red Robin. Proven ability to engage guests and manage cash handling efficiently. Recognized for maintaining a professional appearance and delivering tailored solutions, ensuring memorable experiences while fostering a positive team environment.

Overview

11
11
years of professional experience

Work History

Server/Bartender

Red Robin
Chesterfield, VA
04.2022 - Current

Ensured guests received exceptional dining experiences.

  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Correctional Officer

Beaumont Correctional Center
Powhatan, VA
02.2022 - 07.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Insurance Verification Specialist

Maximus Health Services
Midlothian, VA
02.2020 - 06.2022
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Assistant Store Manager

Sky Zone Trampoline Park
Midlothian, VA
09.2017 - 06.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Banking Specialist

Teleperformance
Short Pump, VA
01.2019 - 02.2020
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.

Ride Attendant

Kings Dominion Amusement Park
Doswell, VA
04.2015 - 08.2017
  • Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
  • Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
  • Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
  • Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.

Carpenter

Walkers Flooring Company
06.2014 - 06.2015
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.

Education

Manchester High School
Chesterfield, VA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance

Timeline

Server/Bartender

Red Robin
04.2022 - Current

Correctional Officer

Beaumont Correctional Center
02.2022 - 07.2023

Insurance Verification Specialist

Maximus Health Services
02.2020 - 06.2022

Banking Specialist

Teleperformance
01.2019 - 02.2020

Assistant Store Manager

Sky Zone Trampoline Park
09.2017 - 06.2020

Ride Attendant

Kings Dominion Amusement Park
04.2015 - 08.2017

Carpenter

Walkers Flooring Company
06.2014 - 06.2015

Manchester High School