Todd Williams
Milwaukee,WI
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Wendy's. Proven ability to enhance guest engagement and satisfaction through effective communication and conflict resolution. Experienced in cash handling and maintaining a clean, organized environment, contributing to operational efficiency and a positive customer experience. Hardworking professional focused on giving outstanding attention to every vehicle and customer. Offering several years of comprehensive experience in cleaning and refurbishing new and used automobiles. Exceptionally skilled in waxing and buffing and cleaning and upholstery and surfaces. Self-directed individual comfortable multitasking in challenging situations and meeting all deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Car Wash Attendant
Auto Wash & Tires
Milwaukee, WI
08.2025 - Current
- Maintained cleanliness and organization of car wash facility.
- Operated washing equipment to ensure thorough vehicle cleaning.
- Assisted customers with service options and pricing inquiries.
- Collaborated with team members to improve workflow efficiency.
- Loaded and unloaded cleaning supplies for daily operations.
- Ensured compliance with safety protocols during all tasks.
- Maintained a clean, organized, and safe work environment.
Server
Applebee's Grill + Bar
West Allis, WI
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Crew Member
Cousins Subs
Milwaukee, WI
12.2023 - 03.2024
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Front Desk Assistant
Thunderbowl Lanes
Detroit, MI
09.2022 - 10.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Manager
Wendy's
Detroit, MI
01.2020 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Crew Member
Checkers
Milwaukee, WI
01.2015 - 01.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Customer satisfaction improved by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Landscape Architecture
Job Corps
Blackwell, WI06.2017
High School Diploma -
Rufus King High School
Milwaukee, WI06.2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleaning and sanitizing
- Independent worker
- Dependability and responsibility
Certification
- Certified Custodial Worker, 04/02/12
- ServSafe, 07/12/13 - 07/12/28
Timeline
Car Wash Attendant
Auto Wash & Tires
08.2025 - Current
Server
Applebee's Grill + Bar
04.2024 - 09.2024
Crew Member
Cousins Subs
12.2023 - 03.2024
Front Desk Assistant
Thunderbowl Lanes
09.2022 - 10.2023
Manager
Wendy's
01.2020 - 08.2022
Crew Member
Checkers
01.2015 - 01.2017
No Degree - Landscape Architecture
Job Corps
High School Diploma -
Rufus King High School
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