Todd Young
Lancaster,United
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Crane Worldwide Logistics
09.2018 - Current
- Lead, direct and manage both international and domestic freight forwarding operations servicing over 75 clients.
- Management of P&L to ensure revenues and expenses are in line with budget. ($1 million + in revenue on a monthly basis).
- Maximize profitability through superior client service, an emphasis on employee growth, and effective communication.
- Drive daily/weekly/monthly KPI metrics.
- Developed systems and procedures to improve operational quality and team efficiency.
- Boosted team member productivity by training, enhancing performance monitoring, and instituting motivational approaches.
Account Manager
Crane Worldwide Logistics
04.2015 - 09.2018
- Create value propositioning and drive solutions for clients.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Act as main liaison between client and Crane Worldwide's network.
- Help create and deploy client SOP's and implement throughout internal network.
- Manage and drive company mandated KPI's.
- Developed and implemented strategies to increase client retention.
Account Coordinator
Crane Worldwide Logistics
07.2014 - 03.2015
- Responsible for client communications and conflict resolution.
- Facilitated weekly status reports, project documentation and client billing.
- Ensures that all processes and procedures are followed and work toward process improvement.
- Escalated issues to appropriate channels as necessary.
- Report analysis, trending and corrective actions.
Client Service Specialist
Crane Worldwide Logistics
07.2013 - 07.2014
- Responds to orders, general client inquiries, invoice questions and client complaints
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Provided knowledgeable service and support for all customer needs.
Material Handler
Crane Worldwide Logistics
04.2013 - 07.2013
- Responsible for loading, unloading and moving materials within the warehouse in a safe and efficient manner, and for inventory integrity.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Loads materials into vehicles and installs strapping, bracing or padding to prevent shifting or damage, while in transit.
- Performed cycle counts and inventory control to accurately track product levels.
Education
Bachelor of Science - Applied Management
Ohio University
Lancaster, OH06.2015
Associate’s Degree - Fire Science/Fire-fighting/EMS
Hocking College
Nelsonville, OH2009
Skills
- P&L Responsibility
- Business Growth Initiatives
- Process Development and Streamlining
- Employee Coaching
- Operational Efficiency and Safety
- Procedure Optimization
- KPI Tracking
- Finance and Accounting Oversight
- Budget Administration
Timeline
Senior Operations Manager
Crane Worldwide Logistics
09.2018 - Current
Account Manager
Crane Worldwide Logistics
04.2015 - 09.2018
Account Coordinator
Crane Worldwide Logistics
07.2014 - 03.2015
Client Service Specialist
Crane Worldwide Logistics
07.2013 - 07.2014
Material Handler
Crane Worldwide Logistics
04.2013 - 07.2013
Bachelor of Science - Applied Management
Ohio University
Associate’s Degree - Fire Science/Fire-fighting/EMS
Hocking College
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