TODD J. BOLLENBACHER
Plymouth,IN
Summary
Expert Technical Manager accomplished in coordinating department activities and supporting fast-paced production work. Consistently maintains schedule targets and completes error-free work. Easy to get along with and always ready with ideas to improve production with better strategies or equipment recommendations.
Overview
27
27
years of professional experience
Work History
Station Operations Manager
Bourbon Center
07.2020 - Current
- Responsible for managing all daily activities of the package center operations
- Oversee four full time supervisors, ten part time supervisors, and 150 hourly employees
- Ensure implementation and compliance with a comprehensive health and safety plan
- Oversee and review risk management and safety compliance audits
- Identify customer needs and determine solutions that meet business goals
- Develop working relationships with local union officials
- Oversee the development and implementation of daily dispatch plans that maximize efficiency and work through the center team to ensure all packages are received, processed, and delivered in a safe and efficient manner
- Responsible for proper payroll for all employees
- Responsible for hiring processes and proper staffing for all operations
- Oversaw all building maintenance
- Responsible for meeting all KPI elements and developing action plans to achieve all KPI elements for the center
- Maintained compliance with DOT, FAA, and OSHA regulations.
Station Operations Manager
South Bend Center
01.2017 - 07.2020
- Oversaw and managed all daily activities of the package center operations
- Oversaw five full time supervisors, twelve part time supervisors, and 170 hourly employees
- Responsible for implementation and compliance with a comprehensive health and safety plan
- Oversaw and reviewed risk management and safety compliance audits
- Identified customer needs and determined solutions that meet business goals
- Developed working relationships with local union officials
- Oversaw the development and implementation of daily dispatch plans that maximized efficiency and worked through the center team to ensure all packages were received, processed, and delivered in a safe and efficient manner
- Responsible for proper payroll for all employees
- Responsible for hiring processes and proper staffing for all operations
- Oversaw all building maintenance
- Responsible for meeting all KPI elements and developing action plans to achieve all KPI elements for the center
- Maintained compliance with DOT, FAA, and OSHA regulations.
Station Operations Manager
Bourbon Center
01.2014 - 01.2017
- Oversaw and managed all daily activities of the package center operations
- Oversaw three full time supervisors, ten part time supervisors, and one hundred hourly employees
- Responsible for implementation and compliance with a comprehensive health and safety plan
- Oversaw and reviewed risk management and safety compliance audits
- Identified customer needs and determined solutions to meet business goals
- Developed working relationships with local union officials
- Oversaw the development and implementation of daily dispatch plans to maximize efficiency and worked through the center team to ensure all packages were received, processed, and delivered in a safe and efficient manner
- Responsible for proper payroll for all employees
- Responsible for hiring processes and proper staffing for all operations
- Oversaw all building maintenance
- Responsible for meeting all KPI elements and developing action plans to achieve all KPI elements for the center
- Maintained compliance with DOT, FAA, and OSHA regulations.
Local Sort Operations Supervisor
United Parcel Service
04.2012 - 01.2014
- Oversaw all local sort inside package operations for the second largest local sort operation in the North Division
- Oversaw nine supervisors and sixty hourly employees on the local sort operation
- Responsible for all safety training and safety compliance
- Achieved 15,000 safe workdays without an employee injury
- Oversaw and maintained compliance with all DOT, FAA, and OSHA regulations
- Responsible for the daily sorting, handling, and logistical movement of approximately 20,000 packages
- Responsible for proper payroll for all employees
- Responsible for achieving efficient production goals
- Responsible for training and compliance for all newly hired employees
- Responsible for meeting all KPI elements and developing action plan to achieve all KPI elements for the local sort operation.
On Road Operations Supervisor
United Parcel Service
04.2011 - 04.2012
- Oversaw daily package delivery and pick-up operations of forty delivery drivers
- Trained employees and ensured compliance in safe work methods and proper operating methods
- Worked with delivery drivers to maximize day to day proficiency and ensure packages were delivered in a safe, timely, and professional manner
- Lead safety supervisor responsible for the safety compliance of preload, on road, and local sort operations
- Coordinated daily dispatch and logistics operations to adjust to customer needs
- Responsible for proper payroll for all employees
- Responsible for achieving efficient production goals
- Responsible for training and compliance for all newly hired employees
- Oversaw and maintained compliance with all DOT, FAA, and OSHA regulations.
Dispatch Planning Supervisor
United Parcel Service
06.2009 - 04.2011
- Oversaw and conducted all daily dispatch activities for the center
- Oversaw all inside preload operations
- Responsible for twenty-six hourly employees and five supervisors on the preload operation
- Conducted daily dispatch of approximately 3600 delivery and pickup stops
- Sustained 21 months without an employee injury
- Trained employees and ensured compliance in employee safe work methods and proper operating methods
- Responsible for proper payroll for all employees
- Responsible for achieving efficient production goals
- Responsible for training and compliance for all newly hired employees
- Oversaw and maintained compliance with all DOT, FAA, and OSHA regulations.
On Road Operations Supervisor
United Parcel Service
09.2006 - 06.2009
- Oversaw daily package delivery and pick-up operations of forty delivery drivers
- Trained employees and ensured compliance in safe work methods and proper operating methods
- Sustained only one employee lost time injury during tenure
- Coordinated daily dispatch and logistics operations to adjust to customer needs
- Responsible for proper payroll for all employees
- Responsible for achieving efficient production goals
- Responsible for training and compliance for all newly hired employees
- Oversaw and maintained compliance with all DOT, FAA, and OSHA regulations.
On Road Operations Supervisor
United Parcel Service
05.2006 - 09.2006
- Oversaw daily package delivery and pick-up operations of thirty-two delivery drivers
- Trained employees and ensured compliance in safe work methods and proper operating methods
- Coordinated daily dispatch and logistics operations to adjust to customer needs
- Responsible for proper payroll for all employees
- Responsible for achieving efficient production goals
- Responsible for training and compliance for all newly hired employees
- Oversaw and maintained compliance with all DOT, FAA, and OSHA regulations.
Air Operations Supervisor
United Parcel Service
05.2002 - 05.2006
- Supervised aircraft unload and load operations, inside package sort operations, and aircraft weight and balance operations
- Oversaw unionized UPS employees, contracted vendor employees, and insured all UPS standards and safety procedures were maintained
- Developed operational procedures and detailed master operating plans
- Trained employees in all facets of aircraft ground operations and weight and balance operations
- Oversaw and maintained compliance with all FAA and OSHA regulations
- Achieved zero employee lost time injuries during tenure
- Responsible for proper payroll for all employees
- Responsible for achieving efficient production goals
- Responsible for training and compliance for all newly hired employees
- Responsible for proper payroll for all employees.
Part-Time Air Operations Supervisor
United Parcel Service
05.1999 - 05.2002
- Supervised aircraft unload and load operations, inside package sort operations, and aircraft weight and balance operations
- Oversaw unionized UPS employees and contracted vendor employees and insured all UPS standards and safety procedures were maintained
- Developed operational procedures and detailed master operating plans
- Trained employees in all facets of aircraft ground operations and weight and balance operations
- Oversaw and maintained compliance with all FAA and OSHA regulations
- Achieved zero employee lost time injuries during tenure.
Part-Time Air Operation Supervisor
United Parcel Service
01.1997 - 05.1999
- Supervised aircraft unload and load operations, inside package sort operations, and aircraft weight and balance operations
- Oversaw unionized UPS employees and contracted vendor employees and insured all UPS standards and safety procedures were maintained
- Developed operational procedures and detailed master operating plans
- Trained employees in all facets of aircraft ground operations and weight and balance operations
- Oversaw and maintained compliance with all FAA and OSHA regulations
- Achieved zero employee lost time injuries during tenure.
Part-Time Air Operations, Loader
United Parcel Service
10.1997 - 01.1997
- Loaded air containers for outbound flights
- Achieved a misload frequency of one for 56,000
- Assisted with aircraft loading operations.
Education
Associate of Science - Business Administration
Indiana Institute of Technology
Fort Wayne, INSkills
- Operational Efficiency
- Warehouse Management
- Transportation Management
- Performance Analysis
Skills And Capabilities
Experienced in using Word, Excel, and PowerPoint, Ability to gain employee trust through honesty and integrity.
Detail orientated and customer focused.
Advocate of safety and safety conscious employees
Manage for results.
Experience with Labor relations and labor grievance negotiations
Timeline
Station Operations Manager
Bourbon Center
07.2020 - Current
Station Operations Manager
South Bend Center
01.2017 - 07.2020
Station Operations Manager
Bourbon Center
01.2014 - 01.2017
Local Sort Operations Supervisor
United Parcel Service
04.2012 - 01.2014
On Road Operations Supervisor
United Parcel Service
04.2011 - 04.2012
Dispatch Planning Supervisor
United Parcel Service
06.2009 - 04.2011
On Road Operations Supervisor
United Parcel Service
09.2006 - 06.2009
On Road Operations Supervisor
United Parcel Service
05.2006 - 09.2006
Air Operations Supervisor
United Parcel Service
05.2002 - 05.2006
Part-Time Air Operations Supervisor
United Parcel Service
05.1999 - 05.2002
Part-Time Air Operations, Loader
United Parcel Service
10.1997 - 01.1997
Part-Time Air Operation Supervisor
United Parcel Service
01.1997 - 05.1999
Associate of Science - Business Administration
Indiana Institute of Technology
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