Summary
Overview
Work History
Education
Skills
Timeline
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Todd William Santsaver

North Attleboro

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience

Work History

Printer Field Technician Xerox

PFITech
06.2023 - Current
  • Responsible for repairing and maintaining a diverse set of printers such as xerox, hp, brother, Epson, lexmark, and much more
  • Then Documenting the call with a ticketing system upon completion.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.

Local Field Service Technician

08.2022 - 02.2023
  • I travel across the country remediating medical technical equipment for hospitals
  • Responsible for maintaining, installing network configurations, and firmware installation
  • We utilize Microsoft (suite) company portal to do credentials and file transfers.

Field Technician

A1 Source Com
06.2020 - 08.2022
  • Port forwarding the security cameras and setting up march network equipment
  • Consulting business Owners on the utilization of the product
  • Replacing or installing security cameras onsite
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Education

Computer Service Technician / Network Installer (CST/NI) Certification: PC Pro Certification -

MTTI vocational school, North Attleboro High School
Seekonk, Attleboro, Massachusetts

Skills

  • Skills and Certification CompTIA 1001
  • DeepLearningAI Certifcation (Work In Progress)
  • PC Pro Certification
  • Mac, Windows, and Linux Distro Operating System Management
  • Cloud Practitioner (Azure, AWS, Google Cloud Platform)
  • MSIM (Mobile System Imagining Management)
  • GPO Management (Group Policy Object)
  • Server Domain Configuration
  • Network Cabling (fiber optics/ethernet)
  • Network Installation
  • Firewall Configuration
  • Putty Software
  • SSH (secure shell/ISE)
  • Neural Network Installer NPL trainer
  • VPN Configuration
  • Hardware Troubleshooting
  • Software Troubleshooting
  • System Imaging Management
  • VOIP Set-Up
  • Data Recovery Management
  • Virtualization Hypervisor
  • SQL server User
  • Remote Desktop Assistance (RDP/RDA)

Timeline

Printer Field Technician Xerox

PFITech
06.2023 - Current

Local Field Service Technician

08.2022 - 02.2023

Field Technician

A1 Source Com
06.2020 - 08.2022

Computer Service Technician / Network Installer (CST/NI) Certification: PC Pro Certification -

MTTI vocational school, North Attleboro High School

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Todd William Santsaver