Hi, I’m
Todneisha Summerville
Tallahassee,FL
Summary
I am a diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. I'm capable of handling multiple tasks in a fast-paced environment. It is my goal to keep customers happy and smiling while resolving their issues in the shortest time possible. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
Department Of Business & Professional Regulati
REGULATORY SPECIALIST II
07.2022 - Current
Job overview
- Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules. This includes license renewals and requests to change addresses, names and statuses, and responds to complex problems escalated to the Bureau from the Customer Contact Center. Provides exemplary customer service to both internal and external customers when giving directions on application processing requirements
- Conducts research that requires extensive, higher level knowledge, knowledge of operating systems as well as business process requirements within the single licensing and document imaging systems.
- Processes applications by utilizing the department's licensing system. Provides applicants personal guidance regarding applications in writing and makes verbal contact with the applicant as necessary. Performs quality checks on applications prepared for board and committee meetings and maintains the respective lists by utilizing various software. Prepares applications for board and committee meetings.
- Assists with training employees. Develops and maintains training material, sample applications, and training tools, using various software.
- Participates in meetings and attends training sessions as scheduled. Participates in the testing of new application software and changes in processing procedures. Reports events, errors or trends to supervisor.
Save Alot
Cashier Clerk
03.2022 - 03.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Department Of Business & Professional Regulati
Regulatory Specialists I
09.2020 - 07.2022
Job overview
- Responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated professions & businesses with minimal assistance and submits an escalation referral when further action is necessary for resolution.
- Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules.
- Responds to telephonic inquiries regarding licensing matters or questions related to Real Estate, Barbers, and Cosmetology; including responding to questions regarding continuing education requirements and fees.
- Reviews information in the call center system, DBPR’s intranet site and/or internet site, as well as laws and rules to provide responses to customer inquiries. Updates call center systems with accurate and current information; updating records with information pertinent to each caller including their name, phone number and other relative information regarding the customer’s inquiry and the resolution offered.
Walmart
Customer Service/Money Center Associate
08.2016 - 09.2020
Job overview
- Loaded customer credit cards and signed up new customers for card programs
- Performed various money center services to customers
- Answered department phone calls
- Updated and maintained long-term accounts
- Balanced safe, prepared tills, and prepared register bags for next sales date
- Sorted and counted coin and currency to make change for associates
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs
- Trained new employees on proper cash routines, procedures, and requirements
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention
Education
Leon High SchoolTallahassee, Florida
Diploma
2016
Skills
- Effective communication
- Proficient in Microsoft Office Suite
- Administrative Support
- Project Management
- Compile, sort, copy, and file records
- Database entry
- Equipment monitoring
- Documentation and reporting
Timeline
REGULATORY SPECIALIST II
Department Of Business & Professional Regulati
07.2022 - Current
Cashier Clerk
Save Alot
03.2022 - 03.2023
Regulatory Specialists I
Department Of Business & Professional Regulati
09.2020 - 07.2022
Customer Service/Money Center Associate
Walmart
08.2016 - 09.2020
Leon High School
Diploma
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