Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Smith

St Charles,United States

Summary

Capable claims representative adept at claims investigations, information review and settlement management. Positive and reliable professional with a detail-oriented and systematic approach. Bringing several years of related experience.

Overview

7
7
years of professional experience

Work History

Claims Representative

CarShield
Saint Peters, MO
12.2022 - Current
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related questions.
  • Answered phone calls and directed them to appropriate personnel.

  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Consistently met daily performance goals set by management team members.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.

Caregiver

Truly Treasured Home Care
Saint Charles , MO
05.2022 - Current
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Sales Associate

Macys Department Store
St Charles, MO
09.2019 - 05.2022
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.

Sales Associate

JCPenney
St Charles, United States
04.2018 - 09.2019
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Acted as point of contact for internal and external customers across departments.

Education

High School Diploma -

Francis Howell North High School
Saint Charles, MO
06.2021

Some College (No Degree) - Business Communications

Philander Smith University
Little Rock, AR

Skills

  • Retail loss prevention
  • Dispute mediation
  • Customer- and service-oriented
  • Verbal/written communication
  • Team player mentality
  • Excellent communication skills
  • Inbound and Outbound Calling
  • Call documentation skills

Timeline

Claims Representative

CarShield
12.2022 - Current

Caregiver

Truly Treasured Home Care
05.2022 - Current

Sales Associate

Macys Department Store
09.2019 - 05.2022

Sales Associate

JCPenney
04.2018 - 09.2019

High School Diploma -

Francis Howell North High School

Some College (No Degree) - Business Communications

Philander Smith University

Similar Profiles

CREATE PROFILE
Toni Smith