Toinette Lee
Rosenberg,TX
Summary
Dynamic professional with extensive experience in office management and customer relationship management. Proven track record in training employees and preparing reports that enhance operational efficiency. Proficient in inventory management and fostering positive community engagement, ensuring program success and client satisfaction.
Overview
17
17
years of professional experience
Work History
Secretary/Funeral Assistant
Dixon Funeral Home
Brazoria, TX
12.2025 - Current
- Answer phone calls.
- Schedule arrangement and pre-need meetings.
- Coordinate with director to ensure family needs are accommodated.
- Verify insurance policies as needed.
- Handle other offices duties: engage with vendors, check emails, filing, typing, etc.
Office Manager
The Salvation Army of Brazoria County
Freeport, TX
04.2020 - 07.2025
- Addressed inquiries related to office operations, ensuring prompt resolution of concerns.
- Researched information to identify solutions for timely problem resolution.
- Executed various office tasks, including inventory management and maintenance requests efficiently.
- Compiled and prepared reports to communicate operational status and findings.
- Trained employees on company procedures, promoting adherence to established guidelines.
- Facilitates volunteer engagement through targeted community involvement strategies.
- Coordinated fundraising initiatives with Commanding Officers to support community outreach programs.
Caregiver
Help Inc.
Clute, TX
11.2011 - 09.2022
- Directed client safety efforts by administering personal care in line with family guidelines.
- Conducted errands outside home to meet client needs
- Performed light cleaning duties to ensure a safe and tidy environment.
Family Store Manager-Thrift Store
The Salvation Army of Brazoria County
Freeport, TX
06.2015 - 04.2020
- Oversaw daily operations, ensuring adherence to established policies and procedures.
- Analyzed sales statistics to assess sales potential, inventory needs, and customer preferences.
- Directed coordination of activities related to sales of products and services.
- Guided volunteers and employees on donation processing and market procedures.
- Reviewed operational records to project sales and evaluate profitability.
- Addressed customer concerns and provided assistance to enhance satisfaction.
- Provided strategic direction to volunteers, employees, and community partners.
- Monitored day-to-day operations for effective administration and evaluation.
After-School Site Coordinator
The Boys and Girls Club of Brazoria County
Angleton, TX
09.2008 - 07.2011
- Oversaw daily operations of program serving approximately 50 to 100 students in afterschool setting.
- Directed homework assistance and creative educational activities, ensuring adherence to program mission.
- Monitored reports on student progress, evaluating performance against program requirements.
- Collaborated with parents, teachers, and school administration to identify student needs and develop educational plans.
Education
Bachelor of Science - Merchandising and Industrial Distribution
University of Houston
Houston, TXSkills
Office Administration
Report Preparation
Inventory Management
Policy Enforcement
Employee Training
Customer Relationship Management
References
Major Jeffrey Miracle, Commanding Officer, The Salvation Army, Waco, TX. (214)445-7114 (cell)
Lieutenant Justin Taylor, Commanding Officer, The Salvation Army, Freeport, TX. (239)220-0300 (cell)
Cindy Cornett, Advertising Director, The Facts Newspaper, Clute, TX. (979)236-6371 (cell) (979)237-0122 (office)
Felicia Jones, Material Management, Memorial Hermann, Richmond, TX. (832)561-7213 (cell)
Education and Training
Handled yearly trainings as needed.
Timeline
Secretary/Funeral Assistant
Dixon Funeral Home
12.2025 - Current
Office Manager
The Salvation Army of Brazoria County
04.2020 - 07.2025
Family Store Manager-Thrift Store
The Salvation Army of Brazoria County
06.2015 - 04.2020
Caregiver
Help Inc.
11.2011 - 09.2022
After-School Site Coordinator
The Boys and Girls Club of Brazoria County
09.2008 - 07.2011
Bachelor of Science - Merchandising and Industrial Distribution
University of Houston