Toi Tyo

Responsible for working with COVID-19 program applicants to review application materials and complete eligibility determination for services. Served as primary point of contact between the applicant and the program; providing exceptional customer service while assisting the client in coordinating necessary services and resources to address their sheltering or repair needs. Exceeded productivity goals and objectives as assigned, complying with all federal, state, and local regulatory
requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.

• Reviewed and processed 30-45 applications per day.
  Maintained a complete understanding of all applicable Program policies and requirements.
• Communicated with PM and team regarding project needs, issues and goals to mitigate delays.
• Oversaw planning, monitoring and closeout phases to support on-time and on-budget project delivery.
• Utilized Agile methodology to lead project teams and increase efficiency.
• Managed and prioritized an influx of applications
• Ensured compliance and minimizing fraud
• Supported tenants & landlords throughout the process
• Ensured timely disbursement of $5M in government funds for rental and utility assistance.

• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Maintained positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears. and provide a secure environment.
• Verified aircraft and passenger compliance with FAR's policies, safety regulations, and policy and procedures guidance.