Tokeno Edwards-Billingsley
Brooklyn Center,Minnesota
Summary
Dynamic and compassionate professional with experience at Accra, adept in personal hygiene assistance and behavioral management. Excelled in providing emotional support and promoting independence, significantly enhancing patient well-being. Skilled in negotiating and maintaining compliance, demonstrating a unique blend of empathy and efficiency.
Overview
20
20
years of professional experience
Work History
PCA
Accra
02.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
Collections Agent
Radius Global Solutions LLC
12.2017 - 05.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Customer Service Representative
Pro Staff
08.2005 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Pratt
Minneapolis, MN01-1992
Skills
- Payment arrangement
- Skip tracing
- Billing problem resolution
- Debt negotiation
- Outbound calling
- Negotiation and resolution
- Data entry
- Conflict resolution
- Payment processing
- Scheduling
- Administrative support
- Prioritization
- Daily living assistance
Timeline
PCA
Accra
02.2023 - Current
Collections Agent
Radius Global Solutions LLC
12.2017 - 05.2023
Customer Service Representative
Pro Staff
08.2005 - 10.2016
High School Diploma -
Pratt
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