Tokunbo Apata

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

• Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
• Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
• Monitored safety practices of new and existing employees.
• Kept main work areas free of debris and obstacles that could cause falls and mishaps.
• Inspected work practices and procedures for compliance with company and federal regulations.
• Participated in safety meetings and assisted by answering questions from staff members.
• Responded to any emergencies as instructed and with utmost efficiency.
• Inspected worksites, practices and gear for compliance with established safety standards.
• Gathered information, prepared reports, and drafted correspondence related to cases.

Online monitoring trailers for discrepancies.

Correcting trailer and load information, destinations and identification.

• Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
• Created and oversaw employee training schedule to emphasize productivity and resource conservation.
• Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
• Enforced safety policies and procedures to decrease potential employee injuries.
• Verified operation of equipment by evaluating equipment, performing troubleshooting and calling for repairs.
• Managed proper staffing level daily by checking sick leaves and forecasting employee vacations and unanticipated absences.
• Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational target.
• Submitted reports to senior management to aid in business decision-making and planning.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Transformed employee performance by enhancing training and mentoring strategies.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Sorter- separating packages to their proper trailers.

Informing supervisor of any change in flow.

Loader- scanning and loading packages into proper trailers for delivery.

Pre-load Smalls Debagger/Bagger- Monitored and accessed incoming unload packages for size and damages before being to pre-load smalls for bagging.

Sweeper- scanning irregular packages before sending for loading to their proper area. Performing proper handling of HAZMAT packages. Informing Supervisors of any errors and issues with packages and HAZMATs.

Sorter- Separating packages into designated trailers and informing supervisors of change of flow for main belt operations.

Loader- Scanning correct packages into assigned trailer for proper delivery.

Pre-load Smalls Debagger/Bagger- Monitored and accessed incoming loads for size and damages before proceeding to the next destination.

KIVA Robotics- Maintained robotic drives for continuous system sufficient performance.

Ambassador- Training new, rehire and existing hires.

Inventory- Recording and verification.

Inducting- Received, verified and sorted orders before packaging.

Packaging- Verified order completion and electronic information.

Inventory Order Picker (PIT Equipment)- Utilized hand trucks and pallet jacks to move heavy boxes, containers and pallets.