Olatokunbo Tijani
Irvington,NJ
Summary
Demonstrated effective leadership during organizational changes, ensuring compliance with regulatory requirements and industry standards. Developed strategies aimed at enhancing customer satisfaction and loyalty, while conducting regular staff meetings to monitor progress and identify improvement areas. Resolved employee conflicts through guidance on policies, assessed team skillsets for optimal task delegation, and conducted performance reviews to foster team development. Established efficient workflows and analyzed customer feedback to implement service improvements, maintaining operational standards throughout daily operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Chipotle Restaurant
Elizabeth, New Jersey
02.2023 - Current
- Accurate inventory
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
- Good leadership skills.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Team Member
Amazon
Wyandanch, New York
02.2023 - 03.2023
Education
High School Diploma -
Essex County College
Newark, NJSkills
- Customer service
- Inventory management
- Team leadership
- Regulatory compliance
- Conflict resolution
- Customer relationship management
- Employee training
- Emergency response
- Staff training and development
- Decision-making
- Performance management
- Lead generation
- Policy and procedure development
- Task delegation
- Strategic planning
- Staff development
Certification
- Servsafe certified
Timeline
Manager
Chipotle Restaurant
02.2023 - Current
Team Member
Amazon
02.2023 - 03.2023
High School Diploma -
Essex County College