Mary Tonie Tolentino
Edmonton,Alberta
Summary
Motivated professional experienced in foodservice and skilled in memorizing menus, completing side work and meeting performance goals. Diligent about following food safety standards and successful at managing high workload.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Server
The Westin Edmonton
Edmonton, Alberta
08.2022 - 05.2024
- Set -up different event before it starts
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options
- Checked on event order and what is necessary for the event
- Handled food safely and kept spaces clean to protect guests from foodborne illness and maintain proper sanitation
Banquet Server
Fairmont Chateau Whistler
04.2022 - 08.2022
- Followed proper sanitation guidelines when handling food items.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Supervisor of Operations
SJTC Enterprises
Manila
12.2017 - 07.2021
- Oversaw food preparation, production, and presentation according to quality standards.
- Maintaining a positive and productive atmosphere to enhance the employee experience.
- Managed inventory records and supply orders to cut costs.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Guided employees on understanding and meeting changing customer needs and expectations.
Restaurant Server
Montage Palmetto Bluff Hotels and Resort
Bluffton, U.S.A
08.2016 - 08.2017
- Stocked server areas with supplies before, during and after shifts
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
Hotel Restaurant Server
Quantum Hotels And Resorts Inc. The Malayan Plaza Hotel
Pasig City
04.2015 - 05.2016
- Set up for events, including preparing serving and appetizer trays and setting tables
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food
Restaurant Assistant Supervisor
Bahay Kawayan Restaurant
Taytay
04.2014 - 03.2015
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables
Education
Diploma - Hospitality Management
Northern Alberta Institute of Technology
Edmonton Canada06-2023
Bachelor of Science - Hospitality Management, Tourism
La Salle College of St. Benilde
Philippines03.2014
Skills
- Serving expertise
- Flexible
- Friendly, positive attitude
- Food safety understanding
- Customer service
- People skills
Languages
- Bilingual: English
- Filipino
- Cebuano
Certification
January 12,2024
Timeline
Banquet Server
The Westin Edmonton
08.2022 - 05.2024
Banquet Server
Fairmont Chateau Whistler
04.2022 - 08.2022
Supervisor of Operations
SJTC Enterprises
12.2017 - 07.2021
Restaurant Server
Montage Palmetto Bluff Hotels and Resort
08.2016 - 08.2017
Hotel Restaurant Server
Quantum Hotels And Resorts Inc. The Malayan Plaza Hotel
04.2015 - 05.2016
Restaurant Assistant Supervisor
Bahay Kawayan Restaurant
04.2014 - 03.2015
Diploma - Hospitality Management
Northern Alberta Institute of Technology
Bachelor of Science - Hospitality Management, Tourism
La Salle College of St. Benilde
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