Tolly Stark
South Hadley,MA
Summary
Knowledgeable and dedicated client relations professional with extensive experience in sales and innovated industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, client relationship development. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Hospitality Specialist
Woolman Hill Retreat Center
01.2019 - Current
- Utilized effective communication techniques to build connection and relationships with customers, guests and staff members.
- Collaborated closely with other team members to organization and provide seamless guest experiences.
- Host events, weddings, retreats following clients specifications to enhance satisfaction.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Co-Founder
Deerfield For Responsible Development
05.2018 - 03.2022
- Implemented established vision to create procedures for dynamic relationships and community outreach.
- Advanced citizen association through multiple transition periods to maximize efficiency and overall impact.
- Successfully promoted fundraising, member growth and community support.
- Negotiated key initial contacts to partner with and formalize citizen coalition and support figures.
- Raised $25,000 in funding with in 8-10 weeks from individual investors and proficiently managed funds to seed initial development and operational funding.
- Generated new fundraising outreach to prospective donors, created effective marketing campaigns.
- Formulated and utilized marketing and promotional campaigns to articulate service value, manage websites and develop content for online publications.
Sales Associate
Church Street Trading Co
03.2004 - 09.2006
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product and specifications.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales
Vector Marketing And Cutco Products
04.2000 - 02.2003
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
No Degree - Peace And Social Justice
Greenfield Community College
Greenfield, MASkills
- Cultural Awareness, Community Relations
- Adaptability and Dependability
- Superb Interpersonal Skills
- Client Relations, Client Satisfaction
- Self Starter, Multitasking
- Customer Retention Strategies
- Passionate, Knowledgeable Green Energy Solutions
- Expertise Listening, Communication
- Adept Professional Training Learner
- Microsoft Office Suite, Google drive Suite
Timeline
Hospitality Specialist
Woolman Hill Retreat Center
01.2019 - Current
Co-Founder
Deerfield For Responsible Development
05.2018 - 03.2022
Sales Associate
Church Street Trading Co
03.2004 - 09.2006
Sales
Vector Marketing And Cutco Products
04.2000 - 02.2003
No Degree - Peace And Social Justice
Greenfield Community College
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