Tolu Akintunde
Riverview,FL
Summary
Detail-oriented team player with strong troubleshooting and critical thinking skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Network Administrator
Atlantic Digital Inc (USSOCOM)
12.2019 - Current
- Troubleshoot and resolve LAN/WAN performance, connectivity, and related network problems to include Cisco ASAs, routers, and switches on three different secure enclaves
- Execute network support in accordance with SIE OPORD (Tier 1, 2 and 3)
- Closely monitor status of network equipment using SolarWinds and RiverBed monitoring tools to produce detailed trouble tickets as required
- Use Cisco Unified Call Manager to configure and implement Cisco VoIP and VoSIP phones
- Carry out day-to-day LAN and WAN administration, maintenance, and support
- Configure, implement, and troubleshoot ViaSat Kg-250X and Kg-255X encryption devices on site and remotely
- Investigate logs on networking devices to discover cause(s) of network outages
Information Technology Specialist
UNITED STATES ARMY
03.2011 - 12.2019
- Function as early entry package (EEP) and initial entry package (IEP) kit operator, including Cisco routers and switches, satellite dishes, and Active Directory
- Served as help desk technician, responsible for providing technical assistance to over 200 customers with regard to accounts creation, laptop imaging and re-imaging, video conferencing calls (VTC), secret internet protocol router (SIPR) tokens configuration and issuance, and daily user problem troubleshooting
Information Technology Specialist
Cisco
01.2009 - 05.2011
- Rendered support to customers as help desk technician of Windows Server 2008, Cisco routers and switches, ASA firewall, VMware, and Thin clients
- Held responsibility in creating email accounts and performing other tasks involving technical troubleshooting
Information Technology Specialist
Augusta
11.2006 - 01.2009
- Exemplified solid technical skills in fulfilling help desk technician tasks with Joint Network Node (JNN) and Command Post Node (CPN) in Iraq that provided unclassified and classified services to various units
- Exhibited sound understanding of dealing with Cisco routers and switches
Education
Bachelor of Science - Cybersecurity in Cybersecurity
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Largo, MD2019
Associate of Science - Computer Studies in Computer Studies
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Largo, MD2017
Skills
- Customer Service
- Help desk support
- Network troubleshooting
- Critical Thinking and Analysis
- Effective Communication
Certification
Cisco CCNA
CompTia Security+
CompTia Network+
Timeline
Network Administrator
Atlantic Digital Inc (USSOCOM)
12.2019 - Current
Information Technology Specialist
UNITED STATES ARMY
03.2011 - 12.2019
Information Technology Specialist
Cisco
01.2009 - 05.2011
Information Technology Specialist
Augusta
11.2006 - 01.2009
Bachelor of Science - Cybersecurity in Cybersecurity
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Associate of Science - Computer Studies in Computer Studies
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
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