TOLUWALASE IDOWU
Allen,TX
Summary
Detail-oriented team player with strong organizational skills. Dedicated IT and data analyst with over 3 years of experience in technical support, data analysis, and a proven track record of delivering innovative solutions.
Active U.S Government Secret Security Clearance Holder
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT and Data Analyst
Vast Resource Group
Atlanta, CA
04.2020 - 08.2022
- Managed and maintained over 100 IT systems infrastructures to ensure smooth data flow and operational continuity, thereby preventing costly downtime and data loss by 30%
- Developed and implemented data governance policies and procedures.
- Upheld security and confidentiality of documents and data within areas of responsibility.
- Provided technical support for troubleshooting analytics and reporting issues.
IT Support Specialist
Great Place To Work
Lagos, Nigeria
06.2018 - 02.2020
- Responded to over 20 customer inquiries per day and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing systems to track customer requests and prioritize urgent needs.
- Troubleshoot hardware, software, and network issues to identify and rectify discrepancies.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Education
Bachelor of Science - Cyber Security
Collin County Community College
McKinney, TX01.2025
High School Diploma -
Federal Government College
Ikirun, Nigeria04.2018
Skills
- Hardware and Software Troubleshooting
- Operating System Configuration
- Virtualization and Cloud Computing
- Cybersecurity: MITRE ATT&CK Framework Google Dork, Active Directory, Group Policy, OS Hardening
- A/B Testing
- Database Maintenance
- Defect Tracking
- Data Formatting
- Data Visualization and Presentations
- Data Integrity Validation
- Clear and Concise Communication
- Strong Work Ethic
- Analytical Problem Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Modified and improved existing databases to reduce processing time by 70% and improve accuracy by 100%.
- Collaborated with team of 4 in the development of Vast Resource Group's data cloud storage
- Resolved product issue through consumer testing.
Affiliations
U.S. Army Texas National Guard.
Certification
- Azure Virtual Desktop Specialist (2023)
- CompTIA Security+ (Ongoing)
- DoD Cyber Awareness Training (2022)
Additional Information
As a Texas Army National Guardsman, I served at the southern border of Texas supporting the DPS and Border Patrol from August, 2022 to September, 2023 on Operation Lone Star with awards of merit and coins from command team for excellent and outstanding performance.
Timeline
IT and Data Analyst
Vast Resource Group
04.2020 - 08.2022
IT Support Specialist
Great Place To Work
06.2018 - 02.2020
Bachelor of Science - Cyber Security
Collin County Community College
High School Diploma -
Federal Government College