Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Toluwalase Olowookorun

Austin,TX

Summary

Adept at enhancing customer experiences and solving complex issues, I leveraged my problem-solving aptitude and time management skills at Walmart, significantly improving service delivery and customer retention. My proactive approach to maintenance and safety compliance at Kroger showcases my ability to ensure operational excellence and workplace safety. I am also highly Recognized for resolving customer complaints and problems with integrity and professionalism to maintain customer satisfaction and retention. A motivated team player, committed to contributing to company success goals.

Overview

4
4
years of professional experience

Work History

Supervisor Personal Digital Shopper

Walmart
02.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Ensured daily organization and arrangement of workspaces.

Customer Care Service Representative

WALMART
02.2022 - 04.2023
  • Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.
  • Actively participated in brainstorming sessions aimed at developing innovative ideas for improving the overall service delivery process.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Balanced competing priorities to meet deadlines while maintaining exceptional customer care standards.
  • Explored alternative solutions when handling customer complaints, resulting in increased retention rates.

Maintenance Assistant

kroger
03.2021 - 01.2022
  • Adhered to safety protocols when performing maintenance tasks.
  • Performed routine maintenance on buildings, equipment, and machinery; troubleshot and repaired malfunctions in a timely manner.
  • Responded quickly to emergency situations requiring urgent attention.
  • Executed minor carpentry tasks such as door adjustments, trim installations, or cabinet repairs.
  • Communicated regularly with property management staff regarding progress on assigned jobs.

Education

GED - undefined

GED
houston, Texas
06.2022

Skills

  • Inbound Customer Service
  • Documentation and Reporting
  • Product Education
  • Customer Service
  • Time Management
  • New Equipment Design
  • Energy management
  • Safety Monitoring and Compliance
  • Root Cause Analysis
  • Problem-solving aptitude
  • Groundskeeping and Landscaping
  • Supervising

ADDITIONAL INFORMATION

I make my work environment safe and friendly, getting my tasks done and helping the company move forward positively are my number one priorities, additionally, time management is one of my acquired skills. I often like to offer my help to any struggling co-worker who might be unable to get their job done properly. constant researching, learning, and having a good work ethic are my strongest skills, I also have the necessary leadership experience and knowledge when working in a team

Timeline

Supervisor Personal Digital Shopper

Walmart
02.2025 - Current

Customer Care Service Representative

WALMART
02.2022 - 04.2023

Maintenance Assistant

kroger
03.2021 - 01.2022

GED - undefined

GED

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Toluwalase Olowookorun