Thomas Brennan
Baldwinsville,NY
Summary
Motivated Computer Systems Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security.
Overview
5
5
years of professional experience
Work History
Computer Consultant
Syracuse University
Syracuse, NY
11.2022 - Current
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Trained users to operate and manage hardware and software.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Print manager. Responsible for the fleet of printers on campus.
- Created processes to ensure accurate tracking and reporting of all assets under Salesforce.
Analyst
Carrols
Syracuse, New York
03.2022 - 11.2022
- Used data warehousing for data profiling to examine data available in existing databases.
- Installed system updates to reduce security issues and address vulnerabilities.
- Maintained user confidence and protected operations by keeping information confidential.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and documented network systems and operational procedures.
Service Engineer
Docu-Graphics
Hickory, NC
06.2021 - 03.2022
- Logged services performed in service ticket system accurately.
- Made changes to network and systems, documenting alterations for audit purposes.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Troubleshot computer issues involving OS problems, viruses and hardware failures.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
Information Technology Support Specialist
Hobart And William Smith Colleges
Geneva, NY
02.2019 - 10.2020
- Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.
- Streamlined preventive maintenance repair processes to ensure timely completion.
- Determined and alleviated hardware, software and network issues.
- Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
Education
High School Diploma -
Charles W Baker High School
Baldwinsville, NY5 2009
- Computer And Information Sciences
Onondaga Community College
Syracuse, NYSkills
- Hardware configuration
- Service desk support
- Software upgrades
- Equipment repair
- Hardware upgrades
- Troubleshooting proficiency
- Network Troubleshooting
- Data connectivity
- Network configuration
- IT security policies
Timeline
Computer Consultant
Syracuse University
11.2022 - Current
Analyst
Carrols
03.2022 - 11.2022
Service Engineer
Docu-Graphics
06.2021 - 03.2022
Information Technology Support Specialist
Hobart And William Smith Colleges
02.2019 - 10.2020
High School Diploma -
Charles W Baker High School
- Computer And Information Sciences
Onondaga Community College