William Kelton
Adams,Massachusetts
Summary
Dynamic IT professional with extensive experience at CompuWorks, excelling in hardware installation and technical support. Proven ability to enhance system functionality and user satisfaction through effective troubleshooting and data management. Strong communicator and collaborator, adept at analyzing client needs and delivering tailored technology solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Computer Consultant
Self-Employed
Adams, MA
04.1999 - Current
- Assisted clients in troubleshooting software and hardware issues to enhance system functionality.
- Provided technical support for various applications, ensuring user satisfaction and efficient operations.
- Collaborated with team members to analyze client needs and recommend appropriate technology solutions.
- Documented technical procedures and user guides to facilitate knowledge transfer among users.
Delivery Driver
Pizza Jims
Adams, MA
04.2007 - 12.2009
- Delivered orders promptly, ensuring customer satisfaction and adherence to scheduled delivery times.
- Navigated local routes efficiently, optimizing travel time and reducing fuel consumption.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Communicated effectively with team members to coordinate deliveries and address customer inquiries.
Delivery Driver Assistant
Pizza Jim's
North Adams, MA
04.2008 - 2009
- Assisted drivers in loading and unloading deliveries efficiently.
- Communicated effectively with customers to ensure satisfaction and timely service.
- Maintained cleanliness and organization of delivery vehicles and storage areas.
- Supported route planning by verifying addresses and optimizing delivery schedules.
Computer Technician
CompuWorks
Pittsfield, MA
12.1999 - 10.2000
- Diagnosed hardware and software issues, ensuring timely resolution and system functionality.
- Configured and installed computer systems, enhancing operational efficiency for end-users.
- Conducted routine maintenance checks, preventing potential downtime and prolonging equipment lifespan.
- Provided technical support to users, effectively resolving queries and improving user experience.
Technology Sales Associate
Staples
Pittsfield, MA
04.1997 - 12.1999
- Developed and maintained relationships with key clients to enhance customer satisfaction.
- Conducted product demonstrations to showcase features and benefits, driving client engagement.
- Collaborated with marketing teams to create targeted sales strategies based on market analysis.
- Trained new associates on product knowledge and effective sales techniques for improved performance.
Education
High School Diploma - Culinary Arts
Charles H. McCann Technical School
North Adams, MA06.1987
Skills
- IT compliance
- Hardware installation
- Business analysis
- IT infrastructure
- Data management
- Quality assurance testing
- System analysis
- Operating systems
- Desktop technical support
- Network troubleshooting
- Wireless networking
- Application installations
- Help desk operations
- Software configuration
- Technical support
- Helpdesk services
- Data recovery
Certification
Comptia A+ certification
Timeline
Delivery Driver Assistant
Pizza Jim's
04.2008 - 2009
Delivery Driver
Pizza Jims
04.2007 - 12.2009
Computer Technician
CompuWorks
12.1999 - 10.2000
Computer Consultant
Self-Employed
04.1999 - Current
Technology Sales Associate
Staples
04.1997 - 12.1999
High School Diploma - Culinary Arts
Charles H. McCann Technical School