Dedicated Account Manager with expertise in client relationship management, strategic planning, and team collaboration. Proven ability to enhance customer satisfaction and resolve escalated issues effectively.
Work History
Account Manager
10 Years 3 Months
DSI Security | 03.2016 - Current
Developed and maintained strong client relationships, ensuring satisfaction and retention.
Analyzed customer needs to propose tailored security solutions, enhancing service offerings.
Coordinated cross-functional teams to deliver projects on time and within budget.
Mentored junior account managers, fostering professional growth and improving team performance.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Security Officer
3 Years 6 Months
Securititas | 09.2012 - 03.2016
Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols, identifying and addressing potential security risks.
Responded to alarms and emergencies, coordinating with law enforcement as necessary.
Prepared detailed incident reports for management review and analysis.
Security Officer
5 Years 5 Months
Arkansas Transport | 03.2007 - 08.2012
Trained new security staff on protocols, procedures, and emergency response techniques.
Collaborated with management to develop improved safety protocols and procedures.
Led investigations into incidents, facilitating resolution and implementing preventive measures.
Collaborated with facility management to implement safety measures addressing identified vulnerabilities.
Monitored premises to deter unauthorized access and ensure safety protocols were followed.