Professional Summary
Overview
Work History
Education
Skills
Timeline

Tom Carter

DSI Security
Paris,AR
19
years of professional experience

Dedicated Account Manager with expertise in client relationship management, strategic planning, and team collaboration. Proven ability to enhance customer satisfaction and resolve escalated issues effectively.

Work History

Account Manager

10 Years 3 Months
DSI Security | 03.2016 - Current
  • Developed and maintained strong client relationships, ensuring satisfaction and retention.
  • Analyzed customer needs to propose tailored security solutions, enhancing service offerings.
  • Coordinated cross-functional teams to deliver projects on time and within budget.
  • Mentored junior account managers, fostering professional growth and improving team performance.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Security Officer

3 Years 6 Months
Securititas | 09.2012 - 03.2016
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols, identifying and addressing potential security risks.
  • Responded to alarms and emergencies, coordinating with law enforcement as necessary.
  • Prepared detailed incident reports for management review and analysis.

Security Officer

5 Years 5 Months
Arkansas Transport | 03.2007 - 08.2012
  • Trained new security staff on protocols, procedures, and emergency response techniques.
  • Collaborated with management to develop improved safety protocols and procedures.
  • Led investigations into incidents, facilitating resolution and implementing preventive measures.
  • Collaborated with facility management to implement safety measures addressing identified vulnerabilities.
  • Monitored premises to deter unauthorized access and ensure safety protocols were followed.

Education

High School Diploma

Paris High School | Paris Ar | 05-1982

Skills

Account management
Customer service
Client relations
Client relationship management
Customer satisfaction
Relationship building
Strategic planning
Team Training
Documentation and reporting
New account creation

Timeline

Account Manager

DSI Security
03.2016 - CurrentRead More

Security Officer

Securititas
09.2012 - 03.2016Read More

Security Officer

Arkansas Transport
03.2007 - 08.2012Read More

Paris High School

High School Diploma
Read More
Tom Carter