Summary
Work History
Education
Skills
Work History
Education
Timeline
Generic

Tom Daly

McLean

Summary

Early-career sales and customer service professional with experience in showroom support, lead follow-up, and order accuracy. Strengths include customer service, communication, organization, and data evaluation.

Work History

Sales Intern

Pohanka Lexus Chantilly
  • Supported lead follow-up through CRM updates and appointment scheduling.
  • Assisted sales consultants with customer greetings and showroom traffic flow.
  • Prepared vehicles for customer viewing, test drives, and delivery presentations.
  • Coordinated paperwork collection and verified required sales documentation.

Customer Service Representative

Jersey Mike's Franchise Systems Inc.
  • Resolved customer concerns professionally, ensuring satisfaction and timely issue resolution.
  • Greeted customers promptly and delivered friendly service across dine-in, takeout, and delivery orders.
  • Processed orders accurately using POS system and handled cash, card, and mobile payments.
  • Communicated order details clearly with kitchen staff to maintain accuracy and speed.

Customer Service Representative

CAVA
  • Explained menu options and recommended add-ons to enhance customer experience.
  • Assisted teammates during peak periods to keep service efficient and organized.
  • Maintained clean service areas, restocked supplies, and upheld store presentation.
  • Supported food preparation and sandwich assembly while following quality and safety standards.

Education

High School Diploma -

McLean Highschool

Bachelor of Arts - Political Science

Baylor University

Skills

  • Sales planning
  • Sales promotions
  • Cold calling
  • Lead generation
  • Marketing
  • Customer relationship management
  • Sales tactics
  • Customer feedback analysis

Work History

05-2026

Education

05-2028

Timeline

High School Diploma -

McLean Highschool

Bachelor of Arts - Political Science

Baylor University

Customer Service Representative

CAVA

Customer Service Representative

Jersey Mike's Franchise Systems Inc.

Sales Intern

Pohanka Lexus Chantilly

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Tom Daly