Tom Dawson
Afton
Summary
Business leader with a proven track record in driving growth and enhancing customer satisfaction at Green Country Shredding & Recycling. Expert in stakeholder engagement and efficient small business administration, achieving 86% repeat business through exceptional service and strategic marketing initiatives. Strong communicator adept at building lasting client relationships.
Business professional bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
26
26
years of professional experience
Work History
Owner
Full Tilt Wraps
04.2018 - 09.2024
- Business Development within the community to focus on business to business growth.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals. 86% of customers were repeat business clients.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes with Salesforce.
- Sold Full Tilt Wraps to an employee.
Owner
Green Country Shredding & Recycling
09.2004 - 09.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Reduced operational risks while organizing data to forecast performance trends.
- Sold Green Country to private equity backed Vital Records Control
Trading Analyst
Williams Energy Marketing and Trading
02.1999 - 03.2005
- Oversaw trade risk and settlements for financial basis trading.
- Reviewed trading strategies by conducting comprehensive market research and analysis.
- Managed relationships with brokers and other industry stakeholders, maintaining open communication channels for efficient issue resolution.
- Maintained adherence to internal controls and risk mitigation measures, safeguarding company assets from undue exposure.
Education
BBA - Marketing
Oklahoma State University
Stillwater, OK05-1991
Skills
- Customer Engagement Strategies
- Efficient Small Business Administration
- Stakeholder Engagement
- Strong Communication Skills
Timeline
Owner
Full Tilt Wraps
04.2018 - 09.2024
Owner
Green Country Shredding & Recycling
09.2004 - 09.2018
Trading Analyst
Williams Energy Marketing and Trading
02.1999 - 03.2005
BBA - Marketing
Oklahoma State University
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