Tom Dorcey
Janesville
Summary
Results-driven inside sales representative skilled in customer relationship management and technical support. Collaborated with teams to efficiently resolve customer issues, ensuring accurate order processing and documentation to support domestic and international clients.
Overview
16
16
years of professional experience
Work History
Customer Service/Inside Sales
Green-Tek
Beloit
07.2010 - Current
- Collaborated with diverse customers to develop tailored solutions that addressed their specific needs.
- Delivered precise quotes to customers through email and phone communications, ensuring clarity and accuracy.
- Coordinated with production and shipping teams to swiftly resolve customer issues.
- Provided technical support regarding product specifications and building requirements.
- Entered customer orders accurately into Syspro system.
- Supplied international customers with necessary customs documentation (USMCA).
- Fostered a collaborative family environment across all departments within the facility.
Education
High School Diploma -
JA Craig Sr High
Janesville, WISkills
- Customer relationship management
- Order processing
- Technical support
- Customs documentation
- Product knowledge
- Analytical thinking
- Problem-solving
- Effective communication
- Team collaboration
- Conflict resolution
- Customer presentations
Timeline
Customer Service/Inside Sales
Green-Tek
07.2010 - Current
High School Diploma -
JA Craig Sr High