Tom Helmers
Germantown,Oh
Summary
Former business owner looking for a customer service position. I spent my career in printing business and those jobs are not available.
I have a passion for making music and would like to work with customers with the same passion.
Overview
46
46
years of professional experience
Work History
Print Broker
Self-employeed
Germantown, OH
09.2018 - 03.2025
- Developed inkjet-compatible invisible ink.
- Produced study guides for board exam preparation in respiratory therapy.
- Customer possessed seven different book titles for diverse medical studies.
- Handled coordination of book printing and delivery for customers.
Owner/ Operator
Profile Digital Printing
01.2001 - 01.2018
- Devised and implemented marketing strategies to attract new clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Set pricing structures according to market analytics and emerging trends.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered excellent customer service to clients and fellow employees.
- Formed and sustained strategic relationships with clients.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Sales and customer service management
Profile Digital Printing
01.1992 - 01.2001
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Production Manager
Profile Digital Printing
01.1979 - 01.1992
- Print, Bindery & Digital Print shop
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Developed and administered budgets for inventory, labor hours and overhead expenses.
- Met or exceeded target for on-time customer shipments.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Identified opportunities for improvement in workflow design and implementation.
- Coordinated preventive maintenance on existing and new production equipment and performed routine calibration.
Education
High School Diploma -
Madison High School
Middletown, OH02-1979
Skills
- Industry research
- Customer service
- Problem solving
- Sales strategy development
- Trustworthiness
- Client retention
- Microsoft office
- Excellent communication
- Active listening
Timeline
Print Broker
Self-employeed
09.2018 - 03.2025
Owner/ Operator
Profile Digital Printing
01.2001 - 01.2018
Sales and customer service management
Profile Digital Printing
01.1992 - 01.2001
Production Manager
Profile Digital Printing
01.1979 - 01.1992
High School Diploma -
Madison High School
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