Tom Kirkendall

Developed trading systems for the Futures Markets. Collected and creatively combined tools and techniques to successfully move in and out of financial markets profitably with minimal risk and maximum profit.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.

Managed the distribution of products to sales reps in the field around the country

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
• Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
• Educated clients on various investment options, empowering them to make informed decisions about their financial futures.
• Increased client satisfaction by providing tailored investment advice and personalized service.
• Mentored junior brokers within the firm, sharing expertise and best practices for success in the industry.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Negotiated with suppliers, vendors and other representatives.
• Developed and maintained excellent relations with suppliers and manufacturers and interfaced with other departments to ensure timely delivery of products to customers
• Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
• Oversaw the development and packaging and manufacturing process of many company products

• Unloaded, sorted and stored incoming merchandise.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Managed shipping and receiving team, overseeing training, schedules and work assignments.
• Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Enhanced warehouse organization for smoother operations and improved productivity.
• Operated forklift, and hand trucks to move items around warehouse.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.