Tom Nguyen
Jacksonville,FL
Summary
Dynamic individual with hands-on experience in nail care/computing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Nail Technician
Omaze Nail Spa
01.2020 - 08.2024
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Nail Technician
VN Nails
07.2013 - 01.2020
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Communicated effectively with management concerning important customer issues.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Store Associate
Walmart
11.2012 - 07.2013
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
Delivery Driver
Domino's Pizza
07.2012 - 07.2013
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Concessions Worker/Theatre Usher
Regal Cinemas
11.2011 - 11.2012
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Responded to customer complaints to help resolve issues.
- Consistently provided friendly service to promote better customer engagement.
Customer Service Representative
Dominos Pizza
06.2011 - 12.2011
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped station items to prepare for peak hours.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Attention to Detail
- Customer Service
- Remote Support
- Computer Troubleshooting
- Relationship Building
- PC refurbishment
- Device configuration
- Work Integrity
- Product Knowledge
- Data Entry
- Data Collection
Timeline
Nail Technician
Omaze Nail Spa
01.2020 - 08.2024
Nail Technician
VN Nails
07.2013 - 01.2020
Store Associate
Walmart
11.2012 - 07.2013
Delivery Driver
Domino's Pizza
07.2012 - 07.2013
Concessions Worker/Theatre Usher
Regal Cinemas
11.2011 - 11.2012
Customer Service Representative
Dominos Pizza
06.2011 - 12.2011
Associate of Arts -
Florida State College At Jacksonville
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