Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tom Pence

Summary

Adaptable and analytical problem-solver with a penchant for team cohesion, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

Restoration Soils
07.2024 - Current
  • Oversee site operations and weekly collection of material remotely and in person to ensure the best possible outcomes for both us and our customers.
  • Develop and initiate a marketing plan on social media websites.
  • Work independently while communicating with remotely with partners and customers via email, phone, Google Docs Microsoft Suite product, and video chat services.

Winter Site Supervisor

Polar Field Services/National Science Foundation
09.2023 - 02.2024
  • Manage team's daily, weekly, and season operations with a focus on safety and cooperation.
  • Organize and lead weekly supervisor meetings via video chat services with managers and supervisors across the globe.
  • Review, write, and edit Activity Hazard Analysis, Standard Operating Procedure, and other safety documents to update procedures and create new documents.
  • Hire and train new employees for work at a remote science facility and hold periodic performance reviews with individuals and as a group.

Cargo Coordinator

Polar Field Services/National Science Foundation
04.2019 - 07.2023
  • Train and supervise various employees remotely and in-person for their hired roles and how to live in a remote facility with a special regard for conservation.
  • Aircraft ground operations and planning with the flight crew and other team members on site and in a remote environment.
  • Attend and participate in meetings for operations onsite and remotely with team members in various time zones.

Fishing Supervisor/Driver/Guide

Alaska Wildland Adventures
04.2013 - 09.2018
  • After working many jobs at this lodge, I learned how to triage each day and augment employees and personal efforts to maximize our efficiency for the guests and our staff alike.
  • Scheduled and confirmed guest visits and activities, welcomed them to the facility with a tour of the grounds upon arrival, and followed up with each guest daily.
  • Drove guests to and from the airport, activity location, or hotel/lodge while providing high quality engagement with natural history and local interpretation.

Education

High School Diploma -

Los Alamos High School
Los Alamos, NM

Certificate - American Sign Language Interpreting

Coconino Community College
Flagstaff

Skills

  • Operations management
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Project management
  • Policies and procedures implementation
  • MS office
  • Health and safety compliance
  • Superb time management skills

Accomplishments

    Led a team of 4 through a dark and cold winter on the Greenlandic icesheet for 5 months while focusing on climate sciences and our impact on the environment.

    Improved the safety of flight operations with a new document.

Certification

Wilderness First Responder, CPR, Polar Bear Firearm Defense, DOT Hazardous Materials, IATA Hazardous Materials.

Timeline

Operations Manager

Restoration Soils
07.2024 - Current

Winter Site Supervisor

Polar Field Services/National Science Foundation
09.2023 - 02.2024

Cargo Coordinator

Polar Field Services/National Science Foundation
04.2019 - 07.2023

Fishing Supervisor/Driver/Guide

Alaska Wildland Adventures
04.2013 - 09.2018

High School Diploma -

Los Alamos High School

Certificate - American Sign Language Interpreting

Coconino Community College

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Tom Pence