Tom Phan
Results-driven business owner with expertise in customer relations, team leadership, and small business operations. Proven success in enhancing client satisfaction and optimizing operational efficiency in the salon and spa industry.
Work History
Owner
7 Years 2 Months- Owned and operated a nail salon and spa business, managing daily operations, customer service, scheduling, and business administration.
- Oversaw hiring, training, and performance management of salon staff to maintain high service standards.
- Managed inventory, vendor relationships, purchasing, and cost control to support profitable operations.
- Built strong customer relationships through excellent service and attention to client needs.
- Handled bookkeeping, payments, payroll coordination, and other administrative responsibilities.
- Maintained a clean, professional, and welcoming environment while ensuring compliance with health and safety standards.
Partnership Owner
4 Years 4 Months- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Developed strategic marketing initiatives to enhance brand visibility and attract new clientele.
- Managed inventory control, optimizing supply chain processes for cost efficiency and product availability.
- Trained and mentored staff, fostering a collaborative work environment and improving team performance.
Nails salon Manager
4 Years 6 Months- Streamlined salon operations to enhance client satisfaction and service efficiency.
- Mentored and trained staff on best practices for customer service and product knowledge.
- Developed marketing strategies to promote services, increasing client retention rates.
- Implemented scheduling system optimizing staff assignments and minimizing downtime.
Greenhouse Assistant
5 Years 6 Months- Cultivated diverse plant species to enhance growth and health in greenhouse environments.
- Monitored environmental conditions to ensure optimal plant development and productivity.
- Assisted in implementing pest management strategies to maintain healthy crops.
- Trained new staff on greenhouse operations and best horticultural practices.
- Developed and maintained planting schedules for efficient crop rotation and yield maximization.
- Led initiatives to improve irrigation systems, resulting in increased water efficiency.
- Coordinated with suppliers to manage inventory levels of seeds, soil, and nutrients effectively.
- Evaluated plant performance data to refine growing techniques and increase overall quality standards.
- Implemented effective organic pest control methods to reduce chemical use and promote a sustainable environment.
- Maintained cleanliness of the greenhouse facility by regularly clearing debris and sanitizing workspaces to prevent disease spread.
- Provided support during harvest season by carefully collecting and packaging produce for distribution or sale.
Education
Bachelor of Science - Criminal Justice
Associate of Science - Criminal Justice
High School Diploma
Skills
Languages
Interests
Timeline
Owner
Partnership Owner
Nails salon Manager
Greenhouse Assistant
Western Michigan University
Kalamazoo Valley Community College
Ocean View High School
About me
I am a highly motivated, hands-on professional with an entrepreneurial mindset and a strong passion for learning. As a former business owner, I developed strong leadership, problem-solving, organization, and customer service skills while managing daily operations and building lasting relationships with clients.
I am a self-taught individual who enjoys exploring new challenges and continuously expanding my knowledge. During college, I built and managed my own computer network, developing a strong interest in technology and troubleshooting. I enjoy working with my hands and have experience with DIY projects, including electrical and technical improvements. When I need to relocate or upgrade equipment, I am capable of planning and completing projects such as running new electrical wiring and installing additional circuits to support my needs safely and efficiently.
I have a strong ability to diagnose problems, learn new skills independently, and find practical solutions. For example, I designed and installed an additional electrical breaker panel to support my large saltwater aquarium system, demonstrating my attention to detail, planning, and ability to complete complex hands-on projects.
I am dependable, adaptable, and willing to take on new challenges. I enjoy learning new tools, technologies, and processes, and I take pride in doing quality work while continuously improving myself.