Tom Rattanaphanh
Fresno
Summary
To obtain a position, where I can utilize my knowledge, and skills in the professional business field with a challenging responsibility, and an advancement opportunity.
Overview
20
20
years of professional experience
Work History
Dealer/Table Games
Chukchansi Gold Resort
10.2022 - 03.2026
- Dealt cards and chips for various table games, ensuring adherence to gaming regulations.
- Monitored gameplay for fairness and compliance with house rules.
- Provided exceptional customer service, enhancing guest experience at gaming tables.
- Trained and mentored new dealers on game procedures and customer interaction techniques.
- Conducted regular audits of gaming equipment to maintain operational integrity.
- Collaborated with management to develop and implement training programs for staff improvement.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Adhered to company and game policies as well as state and federal regulations.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
Alarm Tech
Southwest Dealership Services
08.2016 - 03.2020
- Facilitated communication of factory alarm notifications from third-party sources to Honda North Clovis to maintain safety standards.
- Oversaw 12v power factory alarm systems to enhance operational reliability. Coordinated with technical teams to implement solutions for alarm-related challenges. Led initiatives to improve alarm response protocols, ensuring swift resolution of issues.
- Conducted detailed inspections of vehicle wires to facilitate seamless connection to factory alarm mechanisms.
- Engaged in extensive learning of various dealership vehicles to enhance product expertise.
- Conducted troubleshooting as necessary to ensure seamless operations and minimize downtime.
- Acquired knowledge of color-coded wire standards to enhance electrical safety and efficiency.
Lead Assembler/Machinist/Welder/Pump Tech
Preferred Pump
08.2013 - 08.2016
- Managed operation of lathes, mills, and drill presses to ensure production of custom parts meeting stringent quality standards.
- Fabricated components and performed efficient welding to restore functionality of damaged turbines.
- Conducted thorough diagnosis and reassembly of turbine, submersible, and centrifugal pumps to ensure operational efficiency.
Stock keeper
New Flyer Parts Distribution
05.2009 - 06.2013
- Operated stand-up and sit-down forklifts to efficiently transport materials within warehouse operations.
- Executed efficient loading and unloading of trucks to optimize delivery schedules.
- Verified receipt of all items prior to signing the bill.
- Organized and labeled items prior to stocking to ensure efficient inventory management.
- Executed accurate order picking and pulling processes, ensuring thorough checks prior to shipping.
- Oversaw crate production for large orders, including windshield brake drums, alternators, bellows, panels, and bus masks.
- Ensured stability and securement of large items prior to shipping.
- Generated accurate labels for FedEx Ground and OnTrac shipments.
Warehouse Worker
NDS
03.2006 - 10.2008
- Executed safe and effective forklift operations to support inventory management and logistics processes.
- Executed truck unloading operations to facilitate timely distribution of goods.
- Ensured accurate logging of data transactions to maintain integrity.
- Ensured accurate placement of merchandise to facilitate efficient order fulfillment processes for pickers and shippers.
- Developed and maintained precise labels and counts for each order number to ensure order accuracy.
- Oversaw project timelines by implementing rapid task execution strategies. Coordinated team efforts to enhance workflow efficiency. Championed initiatives that improved project delivery speed and quality.
- Managed inventory scanning operations to maintain precise stock records and support supply chain efficiency.
- Oversaw inventory management and loading operations to optimize workflow. Coordinated with team members to enhance storage organization and accessibility. Implemented strategies to streamline loading procedures and improve efficiency.
- Facilitated timely unloading of trucks to support logistics and distribution processes.
- Oversaw customer service operations to enhance satisfaction and loyalty. Developed strategies to improve service delivery and team performance. Mentored staff to foster a customer-centric culture.
Education
Diploma - undefined
Hoover High School
05.2002
Skills
Collaborated with team members to achieve collective objectives
Timeline
Dealer/Table Games
Chukchansi Gold Resort
10.2022 - 03.2026
Alarm Tech
Southwest Dealership Services
08.2016 - 03.2020
Lead Assembler/Machinist/Welder/Pump Tech
Preferred Pump
08.2013 - 08.2016
Stock keeper
New Flyer Parts Distribution
05.2009 - 06.2013
Warehouse Worker
NDS
03.2006 - 10.2008
Diploma - undefined
Hoover High School