Tom Rattanaphanh
Fresno
Summary
To obtain a position, where I can utilize my knowledge, and skills in the professional business field with a challenging responsibility, and an advancement opportunity.
Overview
20
20
years of professional experience
Work History
Dealer/Table Games
Chukchansi Gold Resort
Coarsegold, CA
10.2022 - 03.2026
- Dealt cards and chips for various table games, ensuring adherence to gaming regulations.
- Monitored gameplay for fairness and compliance with house rules.
- Provided exceptional customer service, enhancing guest experience at gaming tables.
- Trained and mentored new dealers on game procedures and customer interaction techniques.
- Conducted regular audits of gaming equipment to maintain operational integrity.
- Collaborated with management to develop and implement training programs for staff improvement.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Adhered to company and game policies as well as state and federal regulations.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
Alarm Tech
Southwest Dealership Services
Fresno, CA
08.2016 - 03.2020
- Facilitated communication of factory alarm notifications from third-party sources to Honda North Clovis to maintain safety standards.
- Oversaw 12v power factory alarm systems to enhance operational reliability. Coordinated with technical teams to implement solutions for alarm-related challenges. Led initiatives to improve alarm response protocols, ensuring swift resolution of issues.
- Conducted detailed inspections of vehicle wires to facilitate seamless connection to factory alarm mechanisms.
- Engaged in extensive learning of various dealership vehicles to enhance product expertise.
- Conducted troubleshooting as necessary to ensure seamless operations and minimize downtime.
- Acquired knowledge of color-coded wire standards to enhance electrical safety and efficiency.
Lead Assembler/Machinist/Welder/Pump Tech
Preferred Pump
Fresno, CA
08.2013 - 08.2016
- Managed operation of lathes, mills, and drill presses to ensure production of custom parts meeting stringent quality standards.
- Fabricated components and performed efficient welding to restore functionality of damaged turbines.
- Conducted thorough diagnosis and reassembly of turbine, submersible, and centrifugal pumps to ensure operational efficiency.
Stock keeper
New Flyer Parts Distribution
Fresno, CA
05.2009 - 06.2013
- Operated stand-up and sit-down forklifts to efficiently transport materials within warehouse operations.
- Executed efficient loading and unloading of trucks to optimize delivery schedules.
- Verified receipt of all items prior to signing the bill.
- Organized and labeled items prior to stocking to ensure efficient inventory management.
- Executed accurate order picking and pulling processes, ensuring thorough checks prior to shipping.
- Oversaw crate production for large orders, including windshield brake drums, alternators, bellows, panels, and bus masks.
- Ensured stability and securement of large items prior to shipping.
- Generated accurate labels for FedEx Ground and OnTrac shipments.
Warehouse Worker
NDS
Fresno, CA
03.2006 - 10.2008
- Executed safe and effective forklift operations to support inventory management and logistics processes.
- Executed truck unloading operations to facilitate timely distribution of goods.
- Ensured accurate logging of data transactions to maintain integrity.
- Ensured accurate placement of merchandise to facilitate efficient order fulfillment processes for pickers and shippers.
- Developed and maintained precise labels and counts for each order number to ensure order accuracy.
- Oversaw project timelines by implementing rapid task execution strategies. Coordinated team efforts to enhance workflow efficiency. Championed initiatives that improved project delivery speed and quality.
- Managed inventory scanning operations to maintain precise stock records and support supply chain efficiency.
- Oversaw inventory management and loading operations to optimize workflow. Coordinated with team members to enhance storage organization and accessibility. Implemented strategies to streamline loading procedures and improve efficiency.
- Facilitated timely unloading of trucks to support logistics and distribution processes.
- Oversaw customer service operations to enhance satisfaction and loyalty. Developed strategies to improve service delivery and team performance. Mentored staff to foster a customer-centric culture.
Education
Diploma - undefined
Hoover High School
05.2002
Skills
Collaborated with team members to achieve collective objectives
Managed multiple projects simultaneously, ensuring timely delivery and quality outcomes
Oversaw handling of items and packages during shipping and receiving operations
Executed labeling of items and packages to ensure accurate identification and organization
Obtained certification for operating stand-up and sit-down forklifts
Executed tasks by adhering to established guidelines and instructions
Demonstrated ability to operate autonomously in diverse work environments
Conducted regular inventory assessments to ensure accurate stock levels
Collaborated effectively with team members to achieve common goals
Demonstrated rapid acquisition of new skills and knowledge in diverse environments
Timeline
Dealer/Table Games
Chukchansi Gold Resort
10.2022 - 03.2026
Alarm Tech
Southwest Dealership Services
08.2016 - 03.2020
Lead Assembler/Machinist/Welder/Pump Tech
Preferred Pump
08.2013 - 08.2016
Stock keeper
New Flyer Parts Distribution
05.2009 - 06.2013
Warehouse Worker
NDS
03.2006 - 10.2008
Diploma - undefined
Hoover High School