Tom Scanlan
San Luis Obispo,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
Quiky Car Wash
San Luis Obispo
08.2023 - Current
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Customer Service Advisor
Sunset Honda
San Luis Obispo, CA
01.2023 - 06.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
Sales Supervisor
American Power And Gas
Seminole, FL
03.2022 - 09.2022
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Analyzed sales data to set quotas and assess potential areas of growth.
Director of Registration and Administration
Narconon Suncoast
Clearwater Beach, FL
05.2020 - 03.2022
- Performed rounds to observe care and interview staff, residents, and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Sales Representative
Sun Run
Rumson, NJ
11.2019 - 05.2020
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Personal Trainer
Independent Contractor/AnyTime Fitness/LA Fitness
Spring Hill, FL
07.2017 - 10.2019
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Collaborated with other fitness professionals to develop and implement new programs.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Demonstrated proper technique for exercises to avoid injuries.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Education
Sports Management
Florida State University
Tallahassee, FLSports Management
Florida Atlantic University
Boca Raton, FLGraduation -
Colts Neck High School
Colts Neck, NJ06.2012
Skills
- Customer Service Excellence
- Sales Expertise
- Schedule Management
- Team Development
- Customer Consulting
- Closing Sales
- Mentoring
Timeline
Supervisor of Operations
Quiky Car Wash
08.2023 - Current
Customer Service Advisor
Sunset Honda
01.2023 - 06.2023
Sales Supervisor
American Power And Gas
03.2022 - 09.2022
Director of Registration and Administration
Narconon Suncoast
05.2020 - 03.2022
Sales Representative
Sun Run
11.2019 - 05.2020
Personal Trainer
Independent Contractor/AnyTime Fitness/LA Fitness
07.2017 - 10.2019
Sports Management
Florida State University
Sports Management
Florida Atlantic University
Graduation -
Colts Neck High School