Summary
Overview
Work History
Education
Skills
Timeline
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Tom Sutliffe

Lenexa

Summary


Hardworking and passionate job seeker with extensive restaurant, management and sales experience. Extremely knowledgeable in management, food, wine and spirits while bringing enthusiasm, dedication, loyalty and an exceptional work ethic to the table. Talented in creating a warm, friendly and welcoming atmosphere in any work environment.

Overview

9
9
years of professional experience

Work History

Director of Operations

PKC Construction Co.
09.2021 - 04.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Monitored budget and utilized operational resources.
  • Created job files for each project and maintained current data in each file.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Bar Manager

Haywards Bbq
06.2019 - 09.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Sales - New Business Development

RASI
10.2018 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Beverage Director

5280 Burger Bar & Creamery
09.2016 - 10.2018


  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Established relationships with local suppliers to source fresh ingredients at competitive prices, supporting community businesses while ensuring quality products for guests.
  • Coordinated with event planners and restaurant guests to provide exceptional service for private parties and corporate functions.
  • Enhanced customer satisfaction with unique and creative drink menus tailored to individual preferences.
  • Maintained a clean, safe, and compliant working environment by adhering to industry regulations and company policies.
  • Suggested appetizer and meal pairings with specific drinks.
  • Managed inventory effectively, reducing waste and improving cost efficiency.
  • Optimized bar layout to improve workflow efficiency without compromising aesthetics or functionality.
  • Hired, trained, managed, scheduled bartenders.
  • Participated in weekly management meetings.

Education

Associate of Arts - Business

Johnson County Community College
Overland Park, KS
05-1985

Skills

  • Cost control
  • Operations management
  • Teamwork and collaboration
  • Team leadership
  • Staff management
  • Employee development
  • Customer service management
  • Customer service

Timeline

Director of Operations

PKC Construction Co.
09.2021 - 04.2025

Bar Manager

Haywards Bbq
06.2019 - 09.2021

Sales - New Business Development

RASI
10.2018 - 06.2019

Beverage Director

5280 Burger Bar & Creamery
09.2016 - 10.2018

Associate of Arts - Business

Johnson County Community College

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Tom Sutliffe