Tom Violante

Strategy and planning

Vendor management

Project management

Training and communication

Customer service

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.