Tom Watts

Responsibilities:

• Exceeding sales goals and accomplishing business objectives by motivating staff and promoting target products.
• Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
• Managing day-to-day staffing and handling scheduling for all store employees.
• Collaborating with the Operations Manager effectively to audit inventory and devise/implement plans to minimize inventory shrink
• Maintaining the company's visual merchandising standards through general housekeeping and planograms.
• Conducting regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
• Working closely with upper management to develop short-term and long-term goals for the store, aligning objectives with Guitar Center's vision.
• Evaluating employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
• Developing strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.

Responsibilities

• Working with customers (homebuyers, sellers, agents) to schedule home inspections for their transactions of a wide variety of property types on the housing market
• Communicating with Inspectify's network of home inspectors to collect pricing and availability for customers
• Extracting pertinent information from inspection reports for insurance/repair products and the Inspectify Homeowner’s Portal
• Collaborating with business operations and other customer success teams to continually streamline business processes in a startup environment

Responsibilities

• Scheduling maintenance events for a variety of equipment in a major biologics manufacturing facility, including both GMP and non-GMP equipment

• Communicating with vendors to ensure any parts required for maintenance activities are ordered and arrive on time for technicians to utilize

• Inducting new assets and maintaining existing asset records in Blue Mountain RAM, reorganizing current system-equipment relationships and setting up new system hierarchies within the software for easier record maintenance

• Developing a spare parts inventory program

• Collaborating with a team of senior management, engineers, facilities technicians and QA personnel to adequately track and update manufacturing/facilities system statuses

• Assisting in procurement related tasks in SAP, specifically purchase orders, invoices and annual/quarterly budget forecasting

Responsibilities

• Maintaining B2B customer relationships by supporting a team of Account Managers

• Handling procurement activities including RFP’s (Request For Proposals).

• Sourcing products for large IT and A/V project build-outs by comparing, evaluating and negotiating pricing from suppliers

• Processing orders and invoices, checking data accuracy within them

• General data entry of vendors, SKUs, quantities, and costs into CRM software while monitoring and expediting orders when necessary

• Following up with customers and updating them with the status of orders

• Maintaining internal department records, including spreadsheets and databases that track suppliers, sales and customers

• Staying up-to-date with new products and features in the data center/colocation, networking and A/V market

Responsibilities

• Reporting to VP of Sales as a direct assistant for a variety of tasks and projects
• Calling various enterprise companies, value-added resellers and IT solutions providers to gain insight into what their security needs are, as well as to pitch our current product

• Working closely with company executives to create sales presentations for the VP of Sales, CEO, CTO and myself to present to various clients. Most meetings were with top (Fortune 100) networking companies

• Conducting daily market research to gain a competitive position over various networking solutions on the market. Research was focused in the networking and cybersecurity sectors, next-generation firewall appliances, cloud services, IIoT devices, ethernet switches, general-purpose processors and security-specific ASICs

• Creating and presenting sales projections spreadsheets for various sales channels, extending out to 3 years

• Analyzing corporate sales data to create presentations for VP of Sales to present at monthly board meetings for executive team and investors

• Recording, editing, and analyzing client meeting notes to import them into the CRM database. I would then aggregate this data into reports for the executive staff and marketing department

• General CRM database maintenance and data entry, including contact entry and management of sales pipelines

Responsibilities

• Leading a team of 12 sales associates which developed my skills in delegating assignments, managing projects, and motivating team members
• Employee orientation, training, and development
• Creating new ideas for on-site customer experiences and events including guitar, bass & ukulele lessons
• Researching the current market to buy inventory