Tom Zakharenko
Bloomington,MN
Summary
A hardworking and reliable person focused on going above and beyond to support the team and serve customers. Offering top-notch abilities. Motivated to continue to learn and grow as a working professional.
Overview
7
7
years of professional experience
Work History
Senior Dog Handler
Lucky Dog Pet Lodge
10.2022 - Current
- Managed up to 200 dogs of varying breeds and sizes, providing attentive care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Administered prescribed medications to animals based on individual needs.
- Utilized positive reinforcement techniques to successfully train animals.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
International Flight Attendant
Sun Country
03.2021 - 10.2022
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passengers' questions about flight, aircraft and destination.
- Used excellent customer service skills in addressing passengers' needs.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Offered personalized assistance to children, elderly and passengers with special needs.
Detail Manager
Lexus
01.2020 - 07.2022
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Managed team of 15 personnel focused on providing expert detailing services to our customers.
- Trained detail team to deliver best possible service to customers with quality work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Dog Handler
Dog Day Getaway
10.2017 - 01.2020
- Supervise the customers dogs
- Interact with customers
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Answer phone calls and provide information about the company
- Maintained a clean work environment.
Cashier
Paragon
05.2017 - 10.2017
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Solved complaints by customers and issued credits for returned merchandise
- Engaged customers and built connections using a positive, upbeat attitude
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
Education
High School Diploma -
Lakeville South High School
Lakeville, MNNo Degree - Biology
Normandale Community College
Bloomington, MN07.2026
Skills
- Medication Administration
- Animal welfare
- Facility Upkeep
- Time Management
- Behavior Modification
- Organizational Skills
- Customer Service
- Attention to Detail
- Analytical Skills
- Interpersonal Skills
- Excellent Communication
- Multitasking
Timeline
Senior Dog Handler
Lucky Dog Pet Lodge
10.2022 - Current
International Flight Attendant
Sun Country
03.2021 - 10.2022
Detail Manager
Lexus
01.2020 - 07.2022
Senior Dog Handler
Dog Day Getaway
10.2017 - 01.2020
Cashier
Paragon
05.2017 - 10.2017
High School Diploma -
Lakeville South High School
No Degree - Biology
Normandale Community College
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