Summary
Overview
Work History
Education
Skills
Timeline
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Hajira Hankins

Dakota

Summary

Dynamic sales associate with a proven track record at Lucky Dog Books, excelling in customer engagement and problem-solving. Skilled in cash handling and retail loss prevention, I consistently enhanced customer loyalty and satisfaction. An energetic self-starter, I thrive in high-pressure environments, delivering exceptional service and promoting merchandise effectively.

Overview

9
9
years of professional experience

Work History

Sales Associate

Lucky Dog Books
03.2025 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answering customer questions about merchandise
  • Solving customer challenges by offering relevant information
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

LMT

Soothe
12.2015 - 02.2025
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.

Education

Associate of Science - Science

Eastfield College
Mesquite, TX
05-2010

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Cleaning
  • Problem-solving skills
  • Cash handling accuracy
  • Energetic self-starter
  • B2B sales and customer service
  • Verbal and written communication
  • Exceptional customer service

Timeline

Sales Associate

Lucky Dog Books
03.2025 - Current

LMT

Soothe
12.2015 - 02.2025

Associate of Science - Science

Eastfield College

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Hajira Hankins