Tomas Alvarez
New York City,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
05.2026 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Learned duties for various positions and provided backup at key times.
Barista
Starbucks
06.2023 - 03.2026
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Supervisor
Dollar General
05.2021 - 08.2023
- Adhered to company protocols for handling incoming merchandise.
- Displayed products on shelves, ensuring correct rotation and alignment.
- Executed accurate cash register counts at the beginning and end of each shift.
- Oversaw store operations in the Store Manager's absence.
- Supported creation of a safe and secure environment through consistent upkeep.
- Delivered outstanding leadership in customer service.
Sales Associate/Stylist
Forever21
11.2018 - 05.2021
- Provided exceptional customer service by helping customers find products.
- Ensured orderly arrangement of sales floor, fitting rooms, and visual displays.
- Provided a friendly and enthusiastic welcome to customers.
- Solved customer challenges by offering relevant products and services.
Education
HS Diploma -
High School Of Fashion Industries
New York, NY06.2018
Skills
- Upselling
- Retail store operations
- POS system operation
- Friendly and outgoing
- Goal tracking
- Listening skills
Timeline
Sales Associate
Victoria's Secret & PINK
05.2026 - Current
Barista
Starbucks
06.2023 - 03.2026
Supervisor
Dollar General
05.2021 - 08.2023
Sales Associate/Stylist
Forever21
11.2018 - 05.2021
HS Diploma -
High School Of Fashion Industries