Tomas Camacho
Ramona,CA
Summary
Proven Field Operations Manager with a track record of enhancing operational efficiency and client satisfaction at Aplus Tree. Expert in staff oversight and relationship building, I've successfully managed large-scale projects, ensuring alignment with corporate standards. Skilled in effective communication, I've significantly contributed to maintaining high client retention rates through exceptional service.
Overview
5
5
years of professional experience
Work History
Field Operations Manager
Aplus Tree
12.2022 - Current
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
Account Manager
New Way Tree Service
01.2020 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Arboriculture Course ISA Arborist Certification -
Mira Costa College
Oceanside, CAHigh School Diploma -
Ramona High School
Ramona, CA2012
Skills
- Staff Oversight
- Operational Efficiency
- Training and mentoring
- Operational planning
- Schedule Coordination
- Sales Support
- Customer Service
- Effective Communication
- Decision-Making
- Relationship Building
Timeline
Field Operations Manager
Aplus Tree
12.2022 - Current
Account Manager
New Way Tree Service
01.2020 - 12.2022
Arboriculture Course ISA Arborist Certification -
Mira Costa College
High School Diploma -
Ramona High School
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