Tomas Hansmann
Summary
Accomplished Manager/Secretary at Farmers Mutual Insurance Association Of Osceola Co, adept in strategic planning and customer relationship management. Enhanced customer satisfaction and employee productivity through effective leadership and time management. Skilled in business administration and negotiation, consistently achieving goals with a focus on results.
Overview
13
13
years of professional experience
Work History
Manager/Secretary
Farmers Mutual Insurance Association Of Osceola Co
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Insurance Agent
Gaarder Insurance
06.2015 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Assistant Manager
Farmers Mutual Insurance Association Of Osceola Co
06.2015 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Insurance Agent
Koele Ins.
06.2013 - 06.2015
Laborer
Land O Lakes, Purina Feed
04.2011 - 06.2013
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Education
High School Diploma -
Sibley-Ocheyedan High School
Sibley, IAAssociate of Arts -
Northwest Iowa Community College
Sheldon, IASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
- Staff Development
- Policy Implementation
- Performance Evaluations
- Business Administration
- Marketing
- Negotiation
- Business Planning
Affiliations
- Rotary Member
- MIAI Legislative Committee Member
Timeline
Manager/Secretary
Farmers Mutual Insurance Association Of Osceola Co
03.2024 - Current
Insurance Agent
Gaarder Insurance
06.2015 - Current
Assistant Manager
Farmers Mutual Insurance Association Of Osceola Co
06.2015 - 03.2024
Insurance Agent
Koele Ins.
06.2013 - 06.2015
Laborer
Land O Lakes, Purina Feed
04.2011 - 06.2013
High School Diploma -
Sibley-Ocheyedan High School
Associate of Arts -
Northwest Iowa Community College
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