Tomas Madamba
tomas.madamba@gmail.com,tomas.madamba@gmail.com
Summary
Dynamic professional with a proven track record at Hilton La Jolla Torrey Pines, excelling in financial data analysis and service excellence. Adept at enhancing customer engagement and resolving issues effectively, I leverage strong multitasking abilities to ensure seamless operations and uphold high standards of compliance and guest satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton La Jolla Torrey Pines
12.2023 - Current
- Oversee front desk operations during overnight shifts, ensuring seamless guest and staff experiences.
- Conduct financial audits, balance daily transactions, and prepare reports for management.
- Act as an overnight supervisor, delegating tasks to housekeeping, engineering, and security to maintain efficiency.
- Manage guest check-ins and check-outs, ensuring accuracy and compliance with Hilton’s standards.
- Address guest concerns and special requests, providing prompt solutions to enhance satisfaction.
- Enforce hotel policies and financial procedures, maintaining compliance with company and industry standards.
- Utilize problem-solving and multitasking skills to keep operations organized and running smoothly.
Graphic Designer
Freelance, Self-Employed Business
01.2010 - Current
- Designed branding and marketing materials for restaurants, medical offices, and dental clinics, aligning with their vision to enhance market presence.
- Created visually compelling and functional designs to boost customer engagement and brand recognition.
- Contributed to the graphic design team at Sonesta ES Suites, developing easy-to-read maps, brochures, signage, and guest documents such as rewards cards.
- Ensured a polished and professional guest experience through well-crafted visual materials.
- Self-taught in Adobe Photoshop, Illustrator, and InDesign, mastering these tools through online tutorials, hands-on projects, and real-world client work.
- Applied problem-solving and adaptability to refine design techniques and meet diverse client needs.
Night Auditor
Sonesta ES Suites Rancho Bernardo
03.2022 - 03.2024
- Provided guest services across overnight, daytime, and swing/afternoon shifts, ensuring smooth hotel operations at all hours.
- Conducted financial audits, balanced daily transactions, and prepared reports for management.
- Managed guest check-ins and check-outs, delivering efficient and professional service.
- Responded to guest inquiries and concerns, resolving issues promptly to enhance satisfaction.
- Assisted with hotel operations, coordinating with housekeeping, maintenance, and other departments to maintain efficiency.
- Maintained organization and compliance, ensuring hotel policies and financial procedures were followed.
- Adapted to various shifts and responsibilities, demonstrating flexibility and a strong work ethic.
Package Handler Trainer
Fed Ex Freight
10.2020 - 03.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Managed package distribution with efficiency, ensuring timely and accurate handling of deliveries.
- Adhered to strict safety protocols, maintaining a secure work environment at all times.
- Operated heavy machinery to handle large shipments, ensuring smooth and organized processing.
- Demonstrated physical endurance and strength, excelling in a fast-paced, high-volume setting.
- Took initiative to identify workflow improvements, contributing to operational efficiency.
Travel Nurse
AMN Healthcare- Kaiser Zion
01.2020 - 10.2021
- Administered medications and treatment to patients and monitored responses.
- Assessed patient conditions by taking vital signs and evaluating symptoms to determine appropriate treatment.
- Provided patient care in telemetry and medical-surgical units, with occasional assignments in the Intensive Care Unit (ICU) during high-demand periods.
- Focused on patient safety, health education, and confidentiality, ensuring high-quality care and adherence to medical protocols.
- Adapted quickly to diverse healthcare settings, demonstrating flexibility and efficiency in fast-paced environments.
- Collaborated with multidisciplinary teams to enhance patient outcomes and care coordination.
- Maintained strict compliance with healthcare regulations and hospital standards.
Education
Associate of Arts -
San Diego Community College
San Diego, CA06-2024
Associate of Science - Nursing
Maric College
San Diego10-2007
High School Diploma -
Mira Mesa High School
San Diego, Ca.06-1999
Skills
- Cross-Functional Teamwork
- Service Excellence
- Financial Data Analysis
- Customer Engagement
- Effective Problem Resolution
- Office Front Operations
- Effective Multitasking
- Consistent Commitment to Excellence
- Night Audit Reporting
- Reliable Time Management
- Transaction Management
- Strategic Decision-Making
Certification
- CPR Certification - American Heart Association or Red Cross.
Languages
Spanish
Professional Working
Interests
- Swimming
- Volunteering
- Backpacking and Hiking
- Designing and Printing 3D Models
- Video Gaming
- Reading
- Graphic Design
Timeline
Night Auditor
Hilton La Jolla Torrey Pines
12.2023 - Current
Night Auditor
Sonesta ES Suites Rancho Bernardo
03.2022 - 03.2024
Package Handler Trainer
Fed Ex Freight
10.2020 - 03.2022
Travel Nurse
AMN Healthcare- Kaiser Zion
01.2020 - 10.2021
Graphic Designer
Freelance, Self-Employed Business
01.2010 - Current
Associate of Arts -
San Diego Community College
Associate of Science - Nursing
Maric College
High School Diploma -
Mira Mesa High School
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